Remote IT Help Desk Specialist — Support & Troubleshooting

Terrestris Global Solutions; Elizabeth (NJ); Remote; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Disability benefits

Retirement plan

Paid leave

Professional development

Tuition assistance

Work-life programs

Job summary

Terrestris Global Solutions seeks a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (CI). The role provides remote IT help desk assistance to a large, nationwide user base and involves ticketing, user account management, and steady communication with customers.

You will troubleshoot hardware and software, guide users, and resolve issues via ServiceNow or other ticket systems. US citizenship required; 1+ year of IT help desk experience; HS diploma or equivalent;

Qualifications

• US citizen required.
• 1+ year of IT help desk support.
• High school diploma or equivalent.
• Proficiency with laptops/desktops, OS and hardware.
• Strong customer service skills, written and verbal.

Responsibilities

• Provide remote support to US staff and CI customers.
• Manage user accounts and access permissions.
• Follow knowledge articles and articulate instructions via chat, phone, or email.
• Install systems, software, and hardware in customer environments.
• Troubleshoot and resolve end-user hardware/software problems.
• Log and track incidents in the ticketing system, escalate as needed.
• Support software deployment testing and survey collection.

Skills

US citizenship

IT help desk

Customer service

Remote work

Account management

Ticketing systems

Hardware & software support

Education

Associate’s degree in IT

High school diploma or equivalent

Tools

ServiceNow

Ticketing systems

Job description

Terrestris Global Solutions seeks a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (CI). The role provides remote IT help desk assistance to a large, nationwide user base and involves ticketing, user account management, and steady communication with customers.

You will troubleshoot hardware and software, guide users, and resolve issues via ServiceNow or other ticket systems. US citizenship required; 1+ year of IT help desk experience; HS diploma or equivalent;