Remote IT Help Desk Specialist — 3rd Shift (Office 365)

Intratek Computer INC; Charlotte (NC); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. seeks an IT Help Desk Specialist for remote IT support in Charlotte, NC. The role includes answering Tier 1 questions, documenting incidents in Cherwell and Ivanti Neurons ITSM, and supporting Office 365 across 21 departments.

Training will occur on-site for the first two weeks, followed by remote coverage. The company offers medical benefits, paid vacation, and paid holidays, with shift flexibility to ensure coverage and holiday availability.

Qualifications

• Good customer service skills: telephony, communication, active listening and care.
• Knowledge of Windows 10/11 operating systems.
• Working knowledge of Microsoft 365 apps (Excel, Word, PowerPoint, Outlook, Teams).

Responsibilities

• Answer Tier 1 technical support questions in a call center environment.
• Record support incidents and resolutions in the ticketing system (Cherwell, later Ivanti Neurons ITSM).
• Provide technical support for Office 365 across multiple departments.

Skills

Customer service skills

Windows 10/11

Microsoft Office 365

Tools

Cherwell

Ivanti Neurons ITSM

Job description

Intratek Computer, Inc. seeks an IT Help Desk Specialist for remote IT support in Charlotte, NC. The role includes answering Tier 1 questions, documenting incidents in Cherwell and Ivanti Neurons ITSM, and supporting Office 365 across 21 departments.

Training will occur on-site for the first two weeks, followed by remote coverage. The company offers medical benefits, paid vacation, and paid holidays, with shift flexibility to ensure coverage and holiday availability.