Remote IT Help Desk Specialist | Windows/M365 & Equity

Talenthop; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Fully remote work environment

Health insurance for employees and its

Unlimited paid time off

14 weeks parental leave

Job summary

Red Cell Partners is seeking an IT Help Desk Specialist to support a defense-focused team of 70+ employees in a fully remote role. You will be the primary contact for IT requests, manage user accounts in Microsoft 365 and Entra ID, and build a self-service knowledge base.

You will triage tickets in Zendesk, provide Tier 1–2 support for Windows and macOS, enroll devices with Intune, ensure security compliance, and contribute to asset management.

Qualifications

• Minimum 2 years of help desk or desktop support experience.
• Experience administering Microsoft 365 and Entra ID user accounts and licenses.
• Proficiency in troubleshooting Windows and macOS.
• Familiarity with ticketing systems such as Zendesk, ServiceNow, or Jira Service Management.
• Customer-focused with ability to manage multiple requests concurrently.

Responsibilities

• Manage the help desk ticket queue using Zendesk, including triage, resolution, and escalation.
• Provide Tier 1 and Tier 2 support for Windows, macOS, Microsoft 365 apps, mobile devices, and conference equipment.
• Administer user account lifecycle in Microsoft Entra ID and connected SaaS applications.
• Handle onboarding and offboarding processes, including device provisioning and license management.
• Create and maintain IT Knowledge Base articles and troubleshooting guides.
• Enroll, inventory, and support devices via Microsoft Intune and RMM platforms.
• Reset passwords and assist with MFA enrollment and sign-in issues.
• Maintain accurate asset and license records.
• Follow security and compliance protocols and report incidents promptly.
• Identify recurring issues and recommend improvements.

Skills

Customer-focused

Multitasking

Strong communication

Tools

Zendesk

Microsoft 365

Entra ID

Intune

RMM platforms

Job description

Red Cell Partners is seeking an IT Help Desk Specialist to support a defense-focused team of 70+ employees in a fully remote role. You will be the primary contact for IT requests, manage user accounts in Microsoft 365 and Entra ID, and build a self-service knowledge base.

You will triage tickets in Zendesk, provide Tier 1–2 support for Windows and macOS, enroll devices with Intune, ensure security compliance, and contribute to asset management.