IT Help Desk Specialist - Remote

Tribe Wellness Sales, Inc; Lebanon (Lebanon County); Remote; USD 60,000 - 90,000; Full time

Job summary

Tribe Wellness Sales, Inc. is seeking an IT Help Desk Specialist to provide remote support for 150+ users, primarily around Salesforce, Vonage, and SMS Magic.

You will be the first point of contact for tickets, account setup, and access management, working to keep the dashboard at zero open items. This full-time independent contractor role requires strong self-motivation, excellent English communication, and the ability to troubleshoot and resolve issues with minimal supervision during US

Qualifications

• 2+ years in IT help desk, technical support or contact center support.
• Salesforce experience strongly preferred, especially managing users, permissions and records.
• Strong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearly.
• A track record of working independently: self-motivated, organized and good at managing your own time.
• Excellent written and spoken English; most communication is written, in tickets and Slack.
• Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule.

Responsibilities

• Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts.
• Resolve most support tickets yourself, and accelerate the rest with the investigation already done.
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave.
• Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases.
• Manage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile).
• Maintain users and numbers in our business texting platform.
• Process requests to delete call recordings under our privacy process.
• Correct sales and order records when automated checks flag a mismatch.

Skills

IT help desk experience

Salesforce experience

Troubleshooting

Independence

English communication

Remote work

Tools

Salesforce

Vonage

SMS Magic

Job description

• Location: Remote. International applicants welcome.
• Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central Time

IT Help Desk Specialist

• Location: Remote. International applicants welcome.
• Schedule: Monday to Friday, 7:30 AM to 3:30 PM US Central Time
• Type: Full-time independent contractor

About the role

We run sales and support teams across several health and wellness brands. Everything they do runs on Salesforce, a cloud phone system and a business texting platform. When something breaks, you're the one who fixes it.

You'll be the first point of contact for 150+ users: their accounts, their phone setup and their support tickets. You'll elevate only what truly needs a system change.

How We Work

This role is built for someone who doesn't need to be managed. There's no daily task list handed to you. Your work lives on a dashboard that shows every open ticket, pending request and system alert, and your goal is to keep it empty.

We're looking for someone who:

• Starts the day by checking the dashboard, not by waiting for direction
• Figures things out before asking
• Manages their own time and priorities, and knows what's urgent and what can wait until the afternoon
• Follows through without reminders and closes the loop with the person who asked
• Can be trusted with admin access to the tools the whole company depends on

If you do your best work with clear ownership and little supervision, this is that job.

What You'll Do

• Keep the help desk dashboard at zero: open tickets, pending account requests and system health alerts
• Resolve most support tickets yourself, and accelerate the rest with the investigation already done
• Set up and remove user accounts across Salesforce, Vonage, SMS Magic and our other tools as people join, change roles or leave
• Troubleshoot calling, callback and voicemail issues with agents, and work with Vonage support on open cases
• Manage our business phone numbers: assignments, releases, and requesting spam-label removal with the carriers (AT&T, Verizon, T-Mobile)
• Maintain users and numbers in our business texting platform
• Process requests to delete call recordings under our privacy process
• Correct sales and order records when automated checks flag a mismatch

What you' ll need

• 2+ years in IT help desk, technical support or contact center support
• Salesforce experience strongly preferred, especially managing users, permissions and records
• Strong troubleshooting skills: you can take a vague "it's not working," find the cause, and fix it or explain it clearly
• A track record of working independently: self-motivated, organized and good at managing your own time
• Excellent written and spoken English; most communication is written, in tickets and Slack
• Reliable internet and a quiet workspace for the full 7:30 to 3:30 CT schedule

Nice to have

• Salesforce Administrator certification
• Vonage Contact Center (VCC) or another cloud contact center platform
• SMS platforms, telecom or phone number management
• Experience supporting sales teams