Remote IT Help Desk Engineer (Tier 1)

Communication Technology Industries LLC; United States; À distance; USD 45 000 - 55 000; Plein temps

Résumé du poste

New Charter seeks a Tier 1 Service Desk Engineer to provide remote and on-site support for client environments, handling desktops, printers, MFA, and security alerts. You will document workflows in ITGlue and ConnectWise PSA, communicate with customers professionally, and participate in regular team meetings to stay aligned.

The role requires 2-year technical degree and 1–5 years in a service desk, with A+/Network+ preferred.

Qualifications

• Two-year technical degree and 1–5 years of service center support experience.
• MSP experience preferred but not required.
• A+ or Network+ certifications preferred.
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, ConnectWise PSA, and N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.
• Professional demeanor and ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsabilités

• Support from centralized Service Center or remotely to client environments.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Maintain updated knowledge of computer systems and new technologies.
• Document activities using ITGlue and ConnectWise PSA.
• Interact with customers daily with a professional attitude.
• Attend team meetings and continuously improve technical skills.
• Manage ticket resolution and proactive reviews of client systems.

Connaissances

Troubleshooting

Communication skills

Attention to detail

Multitasking

Teamwork

Independent work

Formation

Two-year technical degree

Outils

ConnectWise PSA

IT Glue

N-able/N-central RMM

Nilear

Entra ID/Azure AD

Description du poste

New Charter seeks a Tier 1 Service Desk Engineer to provide remote and on-site support for client environments, handling desktops, printers, MFA, and security alerts. You will document workflows in ITGlue and ConnectWise PSA, communicate with customers professionally, and participate in regular team meetings to stay aligned.

The role requires 2-year technical degree and 1–5 years in a service desk, with A+/Network+ preferred.