Remote IT Help Desk Engineer (Tier 1)

New Charter Technologies, LLC; Montana; Remote; USD 45.000 - 55.000; Vollzeit

Zusammenfassung

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote IT support for client environments. You will resolve printers, password resets, MFA issues, and antivirus alerts while onboarding new users.

You’ll document work in ITGlue and ConnectWise PSA and collaborate with teammates to keep systems running smoothly. The role requires a two-year technical degree and 1–5 years in a service desk setting, with preferred MSP exposure and certifications like A+ or

Qualifikationen

• Two-year technical degree and 1-5 years of service center support experience.
• Preferred MSP experience, not required but advantageous.
• Certifications such as A+ or Network+ are preferred.
• Experience with ConnectWise PSA/Manage and IT Glue is important.
• Familiarity with Active Directory, Entra ID/Azure AD and N-able/N-central.

Aufgaben

• Provide remote IT support for client environments and handle a variety of user issues.
• Resolve printer problems, password resets, MFA, and antivirus alerts promptly.
• Document work in ITGlue and ConnectWise PSA; maintain accurate records.
• Support client-specific applications and assist with new user setups.
• Communicate professionally with customers and participate in team meetings.

Kenntnisse

Troubleshooting

Communication

Organization

Teamwork

Multitasking

Ausbildung

Two-year technical degree

A+ or Network+ certification

Tools

ConnectWise PSA

ConnectWise Manage

IT Glue

Azure AD / Entra ID

Active Directory

N-able/N-central

NetDocuments

Jobbeschreibung

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to provide remote IT support for client environments. You will resolve printers, password resets, MFA issues, and antivirus alerts while onboarding new users.

You’ll document work in ITGlue and ConnectWise PSA and collaborate with teammates to keep systems running smoothly. The role requires a two-year technical degree and 1–5 years in a service desk setting, with preferred MSP exposure and certifications like A+ or