Remote IT Service Desk Engineer (Tier 1)

New Charter Technologies, LLC; Central City (CO); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support in a remote setup. You’ll handle tickets, resolve printer issues, resets, MFA, AV alerts, and support client apps while documenting in IT Glue and ConnectWise PSA.

Collaboration and regular checks ensure system health. Requirements include 1–5 years in service desk, a two-year technical degree, and certifications such as A+ or Network+.

Qualifications

• Two-year technical degree and 1–5 years of service desk experience.
• MSP experience preferred but not required.
• A+ or Network+ certification preferred.
• Experience with AD, Entra ID/Azure AD, IT Glue, ConnectWise PSA, and N-able/N-central.
• Strong communication and multitasking skills.
• Professional demeanor and ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsibilities

• Work from centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using IT Glue and ConnectWise PSA.
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continuously.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Skills

Two-year degree

MSP experience

Strong communication

multitasking

Printers & password resets

MFA & antivirus alerts

NetDocuments

Education

Two-year technical degree

Tools

Active Directory

Entra ID/Azure AD

IT Glue

ConnectWise PSA

ConnectWise Manage

N-able/N-central RMM

Nilear

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to deliver prompt, client-focused technical support in a remote setup. You’ll handle tickets, resolve printer issues, resets, MFA, AV alerts, and support client apps while documenting in IT Glue and ConnectWise PSA.

Collaboration and regular checks ensure system health. Requirements include 1–5 years in service desk, a two-year technical degree, and certifications such as A+ or Network+.