Remote IT Help Desk Associate

Zazz; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

ZAZZ is seeking an entry-level client support specialist for a fully remote role. You will be the first point of contact for client tickets, document conversations with accuracy, and resolve basic issues while escalating more complex cases as needed.

You’ll work with Office 365, Okta, Google Workspace, and security tools in a structured environment designed to grow your skills into networking, security operations, and project work within a modern MSP framework.

Qualifications

• Entry level — prior help desk, internship, or IT support exposure a plus but not required
• Willingness to learn across a broad tool set and elevate appropriately rather than attempt unfamiliar fixes
• Reliable attendance for the defined weekend shift schedule

Responsibilities

• Serve as first point of contact for client tickets and requests during shift
• Take detailed, accurate notes on every client engagement
• Resolve basic, well-defined issues independently: Password resets, Printer spool restarts, Program uninstalls/reinstalls, Slow computer cleanup
• Perform basic administration in Office 365, Okta, and Google Workspace
• Escalate network-level and other complex requests promptly, with clear documentation of what was observed and attempted
• Monitor and respond to alerts in RMM, security, and backup platforms per runbook/escalation guidance
• Support larger initiatives (migrations, implementations, digital transformation projects) as assigned
• Maintain ticket hygiene and SLA awareness within PSA tooling

Skills

English proficiency

Note taking

Client-facing professionalism

Willingness to learn

Attendance reliability

Tools

NinjaOne

Halo PSA

Inky Advanced Email Security

Huntress

SIEM basics

Druva

Job description

ZAZZ is seeking an entry-level client support specialist for a fully remote role. You will be the first point of contact for client tickets, document conversations with accuracy, and resolve basic issues while escalating more complex cases as needed.

You’ll work with Office 365, Okta, Google Workspace, and security tools in a structured environment designed to grow your skills into networking, security operations, and project work within a modern MSP framework.