Service Desk Analyst

MindSpring Partners LLC; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

MindSpring Partners LLC in Chicago seeks an IT Help Desk Support Technician to join our client, a reputable global legal professional services firm, Downtown Chicago. The role requires 5+ years of end-user IT support via phone and email, with remote work currently and potential to become hybrid in the Chicago office.

Shift is Saturday-Wednesday, 10am-6pm CT, in a collaborative team. The role focuses on providing technical support for software applications and clear, written communication with

Qualifications

• Bachelor’s degree preferred
• 5+ years of technology experience, ideally in legal services
• Excellent written and interpersonal communication skills
• Self-starter, proactive, highly organized with attention to detail

Responsibilities

• Provide technical support for software applications
• Strong communication skills when assisting end users with technical issues

Skills

End-user support

Phone support

Written communication

Interpersonal skills

Self-starter

Attention to detail

Highly organized

Education

Bachelor's degree

Job description

Seeking an IT Help Desk Support Technician to join our client, a reputable global legal professional services firm, located Downtown Chicago. This is a strong position for someone with 5 years minimum of experience supporting end users with IT-related issues via phone and email. Someone who was doing high volume phone and email support in the legal or professional services industry would be ideal. This role is currently remote with potential to become hybrid in the Chicago office in the future. This role is hybrid and the shift is Saturday-Wednesday, 10am-6pm CT.

Position is open due to growth of the firm and team is extremely collaborative.

Overview:

Provide technical support for software applications

Strong communication skills when assisting end users with technical issues

Qualifications:

• Bachelors Degree (ideal)
• Minimum of 5 years of technology experience, preferably in a legal setting or for a lawfirm
• Excellent written and interpersonal communication skills
• Self-starter, driven, proactive, strong attention to details and highly organized