Remote IT Governance & Service Management PMO

Leidos Inc; Reston (VA); Hybrid; USD 73,000 - 133,000; Full time

Benefits offered by this job

Remote work option

Job summary

Leidos is seeking qualified professionals to support the TSA TOMCAT Program in a PMO IT governance role. The position provides centralized governance, service management oversight, and performance reporting across TOMCAT with ITIL-aligned processes.

Remote work is allowed with onsite presence as required; candidates must meet TSA suitability and security clearance. Join Leidos to contribute to mission-critical operations and continuous-improvement efforts while collaborating with program

Qualifications

• Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust security clearance
• Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.
• Experience with ITIL-aligned service management and governance processes.
• Experience managing risks, issues, dependencies, corrective actions, and performance reporting.
• Strong analytical, communication, documentation, organizational, and facilitation skills.
• Ability to coordinate across technical, management, government, and contractor stakeholders.
• ITIL 4 Foundation.
• PMP or equivalent program-management certification preferred.

Responsibilities

• Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.
• Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.
• Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.
• Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.
• Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.
• Develop executive dashboards, management reports, status briefings, and performance reporting.
• Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.
• Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.
• Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.
• Ensure accurate information is maintained within approved systems of record.
• Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.
• Support transition, operational readiness, stabilization, and continual-improvement activities.

Skills

Analytical thinking

Communication

Facilitation

Cross-functional collaboration

Risk management

Data analysis

Project coordination

Education

Bachelor's degree in a related field

Master's degree (preferred)

ITIL 4 Foundation

PMP or equivalent certification

Tools

ServiceNow

ITSM/ITOM environments

Job description

Leidos is seeking qualified professionals to support the TSA TOMCAT Program in a PMO IT governance role. The position provides centralized governance, service management oversight, and performance reporting across TOMCAT with ITIL-aligned processes.

Remote work is allowed with onsite presence as required; candidates must meet TSA suitability and security clearance. Join Leidos to contribute to mission-critical operations and continuous-improvement efforts while collaborating with program