Remote IT PMO & Service Management Lead

COMFORT SYSTEMS; United States; Remote; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking qualified IT governance professionals to support the TSA TOMCAT Program. This role focuses on centralized governance, service management oversight, performance management, risk management, and program-control support to ensure IT service delivery aligns with TSA requirements and contract objectives.

The position offers remote work with onsite presence as required by program leadership, and requires strong coordination across PMO, service owners, cybersecurity, and engineering

Qualifications

• Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust security clearance
• Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.
• Experience with ITIL-aligned service management and governance processes.
• Experience managing risks, issues, dependencies, corrective actions, and performance reporting.
• Strong analytical, communication, documentation, organizational, and facilitation skills.
• Ability to coordinate across technical, management, government, and contractor stakeholders.
• Ability to support mission-critical operations and competing priorities.
• ITIL 4 Foundation.
• PMP or equivalent program-management certification preferred.

Responsibilities

• Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.
• Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.
• Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.
• Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.
• Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.
• Develop executive dashboards, management reports, status briefings, and performance reporting.
• Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.
• Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.
• Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.
• Ensure accurate information is maintained within approved systems of record.
• Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.
• Support transition, operational readiness, stabilization, and continual-improvement activities.

Skills

Analytical skills

Communication

Documentation

Organizational skills

Facilitation skills

Education

BA degree

Masters degree

Tools

ServiceNow

ITSM/ITOM platforms

Job description

Leidos is seeking qualified IT governance professionals to support the TSA TOMCAT Program. This role focuses on centralized governance, service management oversight, performance management, risk management, and program-control support to ensure IT service delivery aligns with TSA requirements and contract objectives.

The position offers remote work with onsite presence as required by program leadership, and requires strong coordination across PMO, service owners, cybersecurity, and engineering