Head of IT Field Solutions – Remote & Field Support Leader

Prestige Staffing

Irving (TX)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Performance bonus

Job summary

Prestige Staffing is seeking a Senior Manager of IT Field Solutions to lead a traveling IT team providing 24/7 support for technician software, hardware, and connectivity across multiple locations nationwide. The role requires hands-on leadership overseeing outdoor field operations and driving service excellence with a strong leadership team.

The ideal candidate has 5+ years in IT service/field support, experience managing remote teams, and a passion for fieldwork in outdoor environments.

Qualifications

Bachelor's degree in IT, Engineering, or related field, or equivalent experience.
5+ years in IT service or field support, including leadership of field-based teams.
Proven ability to manage a traveling workforce and support multi-site operations.
Excellent collaboration, communication, and customer service skills.
Passion for hands-on fieldwork and IT in outdoor environments.

Responsibilities

Lead and develop the IT Field Solutions team supporting technicians in all locations.
Ensure reliable, real-time support for laptops, tablets, software, controllers, and VPN connectivity.
Manage field support processes tailored for rooftop, outdoor, and after-hours work, including on-call coverage.
Monitor team performance metrics and implement continuous improvements.
Serve as primary liaison for Service Leadership and collaborate on strategic initiatives.
Design and oversee an apprenticeship program fostering field talent transition from IT to Control Technician roles.
Drive process improvements and technology adoption to enhance technician productivity and support.
Ensure safety compliance, cybersecurity, and risk management in all field operations.