IT Support Specialist - Banking Tech & End-User Expert

North State Bank; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

North State Bank in Raleigh, NC is seeking an IT Support Specialist to join our Information Technology Department on our corporate campus. This in-office role provides first-level support of workstation hardware, software, operating systems, applications, and the bank's core systems.

You'll troubleshoot issues, deploy technology solutions, support infrastructure initiatives, and help ensure employees have the tools they need to succeed in a service-oriented, collaborative environment.

Qualifications

• Associate degree or equivalent experience required.
• 2+ years desktop support or helpdesk in a professional setting.
• Hands-on experience with desktops, laptops, printers.
• Strong Windows and Office proficiency; excellent communication.

Responsibilities

• Provide first-level IT support to employees via the helpdesk.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Deliver end-user training and guidance on technology resources.
• Collaborate with IT teams on deployments, security, and assets.
• Support audio-visual needs for meetings and events.

Skills

Microsoft Windows OS

Microsoft Office

Customer service

Communication skills

Education

Associate degree in Information Technology or related field

Tools

Microsoft Active Directory

IT asset management software

Job description

North State Bank in Raleigh, NC is seeking an IT Support Specialist to join our Information Technology Department on our corporate campus. This in-office role provides first-level support of workstation hardware, software, operating systems, applications, and the bank's core systems.

You'll troubleshoot issues, deploy technology solutions, support infrastructure initiatives, and help ensure employees have the tools they need to succeed in a service-oriented, collaborative environment.