Remote IT Desktop Support Analyst

LiveHire Limited; Brighton (CO); On-site; USD 19,000 - 33,000; Full time

Job summary

Halliburton is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

Under direct supervision, you will escalate unresolved problems, follow up with customers, install and de-install software, and assist teammates while ensuring compliance with policies and procedures. This is a 2-year contract with potential extension.

Qualifications

• A+ certification or equivalent work experience is required.
• At least 1 year of desktop support experience in a Microsoft environment.
• Basic desktop hardware knowledge and proficiency with Microsoft tools.

Responsibilities

• Escalates unresolved problems within service levels.
• Follows up with customers to ensure incident closure and updates records.
• Ensures work aligns with company policies, standards, procedures.
• Assists with installing and de-installing software, PCs, and peripherals.
• Performs own work and supports others as directed.
• Keeps tasks with minimal impact on organizational operations.
• Supervisor can identify and correct errors quickly.

Skills

Desktop hardware knowledge

Microsoft environment experience

Education

A+ certification

1 year desktop support

Tools

Microsoft Windows

Job description

Halliburton is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

Under direct supervision, you will escalate unresolved problems, follow up with customers, install and de-install software, and assist teammates while ensuring compliance with policies and procedures. This is a 2-year contract with potential extension.