IT Desktop Analyst (Onsite: Brighton, CO)

LiveHire Limited; Brighton (CO); On-site; USD 19,000 - 33,000; Full time

Job summary

Halliburton is seeking an IT Desktop Analyst to troubleshoot and respond to service desk tickets for software and hardware issues, including remote support of PCs and peripherals in a networked environment.

Under direct supervision, you will escalate unresolved problems, follow up with customers, install and de-install software, and assist teammates while ensuring compliance with policies and procedures. This is a 2-year contract with potential extension.

Qualifications

• A+ certification or equivalent work experience is required.
• At least 1 year of desktop support experience in a Microsoft environment.
• Basic desktop hardware knowledge and proficiency with Microsoft tools.

Responsibilities

• Escalates unresolved problems within service levels.
• Follows up with customers to ensure incident closure and updates records.
• Ensures work aligns with company policies, standards, procedures.
• Assists with installing and de-installing software, PCs, and peripherals.
• Performs own work and supports others as directed.
• Keeps tasks with minimal impact on organizational operations.
• Supervisor can identify and correct errors quickly.

Skills

Desktop hardware knowledge

Microsoft environment experience

Education

A+ certification

1 year desktop support

Tools

Microsoft Windows

Job description

The IT Desktop Analyst under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.

• Pay Rate:Up to $24.00/hour, depending on experience.
• Assignment Length: 2-year contract with a high possibility of extension and/or conversion based on performance and other factors.

Responsibilities

• Escalates problems not resolved within established service levels.
• Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
• Ensures work is performed in accordance to company policies, standards, and procedures.
• Assists with installing and de-installing software, PC's and peripherals as required.
• Performs own work and provides assistance to others as directed.
• Job tasks, correctly performed, have minimal impact upon the viability of the organization.
• Error is readily ascertainable by the supervisor and can be corrected.

Qualifications

• Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
• Must possess basic desktop hardware knowledge, proficient use of Microsoft.

Halliburton is an innovative leader in the oilfield services industry, providing products and services for the ever-evolving needs of the energy sector.

Since starting out over a hundred years ago, Halliburton’s path to success has been built on growth. Today, with over 50,000 employees worldwide and 1500 new openings every year, our talent needs have never been greater.

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