Remote IT Client Support Associate

American National; League City (TX); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

American National is seeking an IT Client Support Associate to join the team. The role focuses on basic troubleshooting, ticket resolution, and first-level lifecycle management of hardware and software to keep users productive.

Responsibilities include configuring and deploying PCs, handling printer devices, and providing in-person or remote support with clear communication. A customer-service mindset and basic IT knowledge are essential.

Qualifications

• Associate degree preferred.
• Minimum one year of experience.
• Supervisory/management experience not applicable.

Responsabilités

• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Provides basic triage and support of multifunction and desktop printer technologies.
• Configures and deploys PCs, laptops, Macs, and hardware accessories to users with efficiency and accuracy, enabling the customer to become productive with little impact.
• Obtains the ability to apply software patches to PCs and laptops.
• Provides customer service, including in person, over the phone, or remote support.
• Communicates well in both written and verbal formats.

Connaissances

Troubleshooting

Desktop support

Customer service

PC deployment

Formation

Associate degree preferred

Outils

PC hardware

Printers

Description du poste

American National is seeking an IT Client Support Associate to join the team. The role focuses on basic troubleshooting, ticket resolution, and first-level lifecycle management of hardware and software to keep users productive.

Responsibilities include configuring and deploying PCs, handling printer devices, and providing in-person or remote support with clear communication. A customer-service mindset and basic IT knowledge are essential.