Client Support - IT Client Support Associate

American National; League City (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

American National is seeking an IT Client Support Associate to join the team. The role focuses on basic troubleshooting, ticket resolution, and first-level lifecycle management of hardware and software to keep users productive.

Responsibilities include configuring and deploying PCs, handling printer devices, and providing in-person or remote support with clear communication. A customer-service mindset and basic IT knowledge are essential.

Qualifications

• Associate degree preferred.
• Minimum one year of experience.
• Supervisory/management experience not applicable.

Responsibilities

• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Provides basic triage and support of multifunction and desktop printer technologies.
• Configures and deploys PCs, laptops, Macs, and hardware accessories to users with efficiency and accuracy, enabling the customer to become productive with little impact.
• Obtains the ability to apply software patches to PCs and laptops.
• Provides customer service, including in person, over the phone, or remote support.
• Communicates well in both written and verbal formats.

Skills

Troubleshooting

Desktop support

Customer service

PC deployment

Education

Associate degree preferred

Tools

PC hardware

Printers

Job description

American National is looking for an IT Client Support Associate to join the team! Desktop support is the process of providing diagnostic, troubleshooting, maintenance, and repair services to a computer or similar device. It allows end users to seek and receive specialized computer maintenance and management services, either locally from their home/office or remotely via the internet. The associate position is the first level of the ECSG job family and will perform basic functions for managing the lifecycle of hardware and software.

ESSENTIAL FUNCTIONS:

• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Provides basic triage and support of multifunction and desktop printer technologies.
• Configures and deploys PCs, laptops, Macs, and hardware accessories to users with efficiency and accuracy, enabling the customer to become productive with little impact.
• Obtains the ability to apply software patches to PCs and laptops.
• Provides customer service, including in person, over the phone, or remote support.
• Communicates well in both written and verbal formats.

QUALIFICATIONS:

• Associate degree preferred
• Minimum one year of experience
• Supervisory/management experience not applicable.

Additional qualifications:

• One year minimum of information technology service management or desktop support experience. Preference for those in positions with an emphasis on customer service and support. Demonstrated experience in customer service and support.
• Proven basic knowledge of personal computers and related peripherals.