Remote IT Capacity & Case Operations Specialist

Blueprint-Technologies; Redmond (WA); Remote; USD 39,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible Spending Account (FSA)

Competitive PTO

Parental leave

Professional growth and development

Job summary

Blueprint Technologies, LLC is seeking an IT Operations & Case Management Specialist to support capacity operations in a remote setting. You will manage requests via a case system, validate data, and ensure timely routing to owners.

Your work will emphasize escalation triage, data accuracy, and performance reporting in a high-volume environment. The role requires 2–4 years in operations coordination, strong Excel skills, and familiarity with Azure fundamentals.

Qualifications

• Associate or bachelor's degree in business management, economics, finance, accounting, or related field.
• 2–4 years of experience in operations coordination, service desk support, case management, or similar environment.
• At least 2 years of experience using ticketing or case management systems to triage, route, update, track, and close requests.
• At least 2 years of experience using advanced Microsoft Excel features, including lookup functions, pivot tables, and data reconciliation.
• At least 1 year of familiarity with Microsoft Azure fundamentals (compute resources, VM families/SKUs, geographic regions).
• Strong analytical, logical reasoning, and critical-thinking skills with attention to data consistency.
• Clear written communication skills for escalation summaries and documentation.

Responsibilities

• Review, triage, prioritize, and route incoming infrastructure capacity requests in a case management system.
• Validate request details such as identifiers, SKUs, regions, and core counts.
• Follow up with requestors to obtain missing information and meet requirements.
• Resolve routine cases per documented procedures and service guidelines.
• Identify urgent or complex requests and escalate with concise summaries and details.
• Maintain accurate case records, budget trackers, and capacity logs.

Skills

Ticketing systems

Data validation

Case triage

Queue management

Excel proficiency

Education

Associate or bachelor's degree in business/related field

Tools

Azure DevOps

ServiceNow

Jira

Job description

Blueprint Technologies, LLC is seeking an IT Operations & Case Management Specialist to support capacity operations in a remote setting. You will manage requests via a case system, validate data, and ensure timely routing to owners.

Your work will emphasize escalation triage, data accuracy, and performance reporting in a high-volume environment. The role requires 2–4 years in operations coordination, strong Excel skills, and familiarity with Azure fundamentals.