Cloud Operations Coordinator (Azure)

Experis Technology Group; Redmond (WA); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) Plus Match

Weekly Pay

Job summary

ManpowerGroup is seeking a Cloud Operations Coordinator (Azure) to triage high-volume capacity requests in a remote U.S. time-zone environment.

You will validate completeness, route cases using documented procedures, and resolve routine issues while escalating complex cases to the correct owner. You will maintain records and budget trackers, generate weekly metrics on volumes, backlog, and escalations, and support capacity-related triage with cross-team coordination.

Qualifications

• 2+ years of experience with ticketing/case management systems
• Advanced Excel (lookups, pivot tables, data reconciliation) experience
• 1+ year familiarity with Microsoft Azure fundamentals (AZ-900 a plus)
• Strong written communication for follow-up requests and escalation summaries
• Experience in operations coordination or service desk, queue-based cases (2–4 years) preferred/required

Responsibilities

• Run the front door for high-volume capacity request cases, validate completeness and accuracy
• Triage, prioritize, and route cases using documented procedures and case tracking systems
• Resolve routine cases independently; escalate deviations to the Microsoft owner
• Support infrastructure/capacity-related escalation triage by checking IDs, SKUs, regions, and core counts
• Maintain records and budget trackers; provide weekly metrics on volumes, backlog, and escalations

Skills

Ticketing systems

Advanced Excel

Azure fundamentals

Written communication

Operations coordination

Education

Bachelor’s degree or associate

Tools

Azure DevOps

Job description

Job Title

Cloud Operations Coordinator (Azure)

Location

Remote (U.S. time zones)

Pay Range

$34

What's the Job?

• Run the “front door” for high-volume capacity request cases by reviewing incoming items, validating completeness, and ensuring accuracy.
• Triage, prioritize, and route cases to the right owner using documented procedures and a case tracking system.
• Resolve routine cases independently while escalating anything outside established procedures to the appropriate Microsoft owner.
• Support infrastructure/capacity-related escalation triage by checking IDs, SKUs, regions, and core counts for mismatches and data integrity issues.
• Maintain accurate records and budget trackers, update case status, and provide weekly metrics on volumes, backlog, and escalations.

What's Needed?

• 2+ years of experience with ticketing/case management systems (Azure DevOps preferred; ServiceNow, Jira, or similar).
• Advanced Microsoft Excel skills (lookups, pivot tables, and data reconciliation) to support budget trackers and weekly reporting.
• 1+ year of familiarity with Microsoft Azure fundamentals (compute, VM families/SKUs, regions); AZ-900 is a plus.
• Strong written communication for clear follow-up requests and concise escalation summaries.
• Experience working in operations coordination, service desk, or queue-based case management (target experience level: 2-4 years); an associate or bachelor’s degree in a relevant field is preferred/required per the request.

What's in it for me?

Opportunity to support a team by triaging escalations and improving how capacity requests flow through the queue.

Chance to work with structured processes where accuracy, judgment, and procedure adherence directly impact outcomes.

Visibility into recurring patterns—helping identify process improvements that can strengthen how the team operates.

Weekly performance reviews against an agreed baseline, including time to first triage, resolution rate for routine cases, and record accuracy.

Remote work with flexible hours to accommodate time zone variance (+/- 2-3 hours).

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account 401(k), Plus Match Weekly Pay

About ManpowerGroup

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.