Remote IT Asset & Device Lifecycle Specialist

FedEx Freight; Forest Park (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

FedEx Freight is seeking a remote coordinator to support end user device lifecycle operations from within 50 miles of Conley, GA. You will coordinate repair processes, manage inventory, and oversee distribution to ensure timely fulfillment of user requests while collaborating with IT, vendors, and logistics partners.

The role emphasizes device repair coordination, asset tracking, compliance, and lifecycle reporting, with strong emphasis on teamwork and adherence to enterprise standards.

Qualifications

• Associate’s degree in information technology, supply chain, business administration, and / or related field.
• Two (2) years of experience in IT asset management, device lifecycle operations, or logistics.
• Familiarity with repair processes, warranty management, and vendor coordination.
• Knowledge of inventory management systems and asset tracking practices.
• Understanding of IT governance, compliance, and lifecycle management standards.
• Experience with ticketing tools such as ServiceNow preferred.
• Strong organizational and problem-solving skills.

Responsibilities

• Coordinate device repair activities including vendor warranty claims and internal service processes.
• Manage inventory of end user devices, peripherals, and replacement parts.
• Oversee device distribution to ensure timely fulfillment of user requests.
• Collaborate with IT support and logistics teams to align repair and distribution services with enterprise standards.
• Document repair workflows, distribution activities, and asset tracking information.
• Support compliance reviews, audits, and lifecycle reporting for end user devices.
• Provides technical support to Business partners, peers and contract personnel including guidance to ensure adherence to Support Services standards and best practices.
• Escalate complex or unresolved issues to Support Services Level 2/ or engineering/App Dev teams.
• Perform other duties as assigned
• Comply with all applicable laws/regulations, as well as company policies/procedure

Skills

IT asset management

Device lifecycle

Vendor coordination

Collaboration

Education

Associate degree in information technology or related field

Tools

ServiceNow

Job description

FedEx Freight is seeking a remote coordinator to support end user device lifecycle operations from within 50 miles of Conley, GA. You will coordinate repair processes, manage inventory, and oversee distribution to ensure timely fulfillment of user requests while collaborating with IT, vendors, and logistics partners.

The role emphasizes device repair coordination, asset tracking, compliance, and lifecycle reporting, with strong emphasis on teamwork and adherence to enterprise standards.