Senior Computer Technician - Hardware & Server Repair (EMR5)

FedEx Supply Chain; Lebanon (TN); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

401(k) with company match

Tuition reimbursement

Holiday pay & PTO

Benefit plans from day one

Job summary

FedEx Supply Chain in Lebanon, TN is seeking a Computer Technician V (EMR5) to troubleshoot, repair, and replace hardware and software across tablets, notebooks, desktops, and servers. The role requires strong problem-solving, hands-on repair, and safe handling of RF and material-handling equipment.

It involves cross-training teammates, mentoring Burn techs, and ensuring quality under FIFO and aging objectives. OSHA/JSAs compliance and effective communication with shifts are essential.

Qualifications

• High school diploma or GED is required.
• 2–4 years of relevant experience.
• A+ certification preferred.
• Proficient in Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to troubleshoot, diagnose, and repair systems.
• Familiarity with material handling and RF equipment is beneficial.

Responsibilities

• Run production in Burn area as needed.
• Communicate with operators from other shifts.
• Comply with OSHA and MSDS standards.
• Diagnose systems and route to EMR for repair.
• Move and store products using proper equipment; may pick and assemble orders for shipment.
• Operate material handling equipment safely; may use RF equipment, forklifts, pallet jacks, and factory vehicles.
• Cross-train teammates in all currently assigned roles.
• Operate within SOPs and Job Safety Analysis (JSAs).
• Participate in physical inventories.
• Perform labeling, sorting, wrapping, packing, and repacking as needed.
• Provide on-the-job training to new teammates.
• Train Burn techs on failure types and routing procedures.
• Perform cosmetic repairs on Notebooks, Desktops, and LFF systems.
• Use Dell Password Reset utility to unlock BIOS password-protected units.
• Evaluate and determine actions for systems failed in Burn.
• Review etching graphics for defects and notify support teams.
• Plug units into correct cabling and run appropriate software keys.
• Physically install servers into designated cabinets as needed.
• Distinguish between software and hardware issues; diagnose failures and determine repair path.
• Select systems for repair based on Factory Aging objectives (FIFO).
• Determine cost-effective repair paths and update system disposition.
• Assess cosmetic findings in Final Inspection and determine routing to EMR.
• Configure BOMs extensively for assigned Line of Business (LOB).
• Prioritize Exchange and Customization Work Order Requests.
• Troubleshoot and diagnose hardware/software issues across Notebooks, Desktops, and LFF systems.
• Follow diagrams for server rack cabling and Work Orders for port assignments.
• Log quality or process findings into appropriate databases.
• Identify Engineering issues and provide detailed documentation for investigation.
• Perform server configuration and initialization.
• Support New Product launches as required.
• Resolve advanced failures escalated by other technicians.
• Troubleshoot and diagnose issues across LFF, commercial, and consumer-grade systems.
• Address and resolve production exceptions for designated LOB.
• Complete daily repair logs.
• Install and remove server testing hosts, cabling, and monitoring equipment.
• Monitor Final Inspection and Boxing teammates for quality and performance; correct issues impacting Aging, Quality, and ULH metrics.
• Monitor inventory aging to ensure timely system turnover.
• Perform preventative maintenance and 5S on server cabinets.
• Communicate effectively with Management, Engineers, and Quality Control to resolve complex failures.

Skills

Problem-solving

Microsoft Word & Excel

Excellent written & verbal comms

Task prioritization

RF equipment familiarity

Education

High school diploma or GED

A+ certification preferred

Tools

RF equipment

Job description

FedEx Supply Chain in Lebanon, TN is seeking a Computer Technician V (EMR5) to troubleshoot, repair, and replace hardware and software across tablets, notebooks, desktops, and servers. The role requires strong problem-solving, hands-on repair, and safe handling of RF and material-handling equipment.

It involves cross-training teammates, mentoring Burn techs, and ensuring quality under FIFO and aging objectives. OSHA/JSAs compliance and effective communication with shifts are essential.