Remote IT Applications Analyst II (Lead Small Projects)

TuftsMedicine, Inc.; United States; Remote; USD 84,000 - 107,000; Full time

Job summary

Tufts Medicine, Inc. is seeking an IT professional to design, develop, and implement information technology solutions across applications, systems architecture, networks, and infrastructure.

The role includes client applications support, coding, testing, and documentation, with independent work and potential project leadership. The job emphasizes leading moderately complex to complex IT projects, implementing and optimizing applications essential to operations, and providing on-call support with

Qualifications

• High school diploma or equivalent with 8 years of relevant experience or Associate/Bachelor’s degree with reduced years in related fields.
• Bachelor’s degree in information technology, finance, clinical field, or related field with 4 years of relevant experience.
• Willingness to travel to Massachusetts for go-lives and upgrades; on-call rotation required.

Responsibilities

• Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation.
• Collaborate with end users to understand and define requirements.
• Use technical and analytical skills to tailor systems to meet requirements.
• Build and configure systems to meet requirements using available application tools.
• Create documentation of custom builds as appropriate.
• Develop test scenarios based on requirements.
• Execute testing and identify issues.
• Research and resolve issues.
• Provide input to application implementation event plans.
• Provide support during application implementation events including occasional off-hours support.
• Lead small to medium size complex projects with oversight.
• Build enhancements to current functionality using application tools.
• Participate in detailed testing of software updates and upgrades.
• Respond to issues reported by users; research and resolve issues in a timely fashion.
• Provide excellent customer service: communicate in a friendly and professional manner.
• Participate in after-hours on-call support rotation; troubleshoot and resolve system issues escalated by Help Desk.
• Collaborate with vendor support personnel to resolve vendor product issues.
• Participate in vendor user groups and review vendor updates to optimize capabilities.
• Participate in cross-training for personal development and secondary coverage.

Skills

Customer service orientation

Communication skills

Teamwork

Healthcare applications support

Problem solving

Data interpretation

Analytical thinking

Education

High school diploma with 8 years relevant experience

Associate degree in IT, finance, clinical field, or related

Bachelor’s degree in IT, finance, clinical field, or related

Job description

Tufts Medicine, Inc. is seeking an IT professional to design, develop, and implement information technology solutions across applications, systems architecture, networks, and infrastructure.

The role includes client applications support, coding, testing, and documentation, with independent work and potential project leadership. The job emphasizes leading moderately complex to complex IT projects, implementing and optimizing applications essential to operations, and providing on-call support with