Remote IT Account Manager: Grow Revenue & Solve Tech

ROBO; Vancouver (WA); Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision, life-insurace

401(k) with company match

2-weeks PTO

Performance-based bonus/commission

Stipends for ongoing education/traning

Job summary

ROBO is seeking an IT Account Manager to align customer demands with ROBO's products, services, and solutions while advising on technologies to support growth. This hybrid/remote role requires collaboration with internal teams and client sites, with up to 25% performance bonus based on sales results.

The role is remote but within the Pacific Time Zone. You'll drive revenue growth in the installed client base, create conversion opportunities, and ensure excellent customer service across IT and

Qualifications

• 3+ years of relevant experience in account management or project management.
• 2+ years of IT Helpdesk or On-Site Support is required.
• 2+ years of MSP experience is preferred.
• Computer Science or similar degree preferred and/or Certifications.
• 2+ years of hands-on technology experience; providing end user support, troubleshooting infrastructure, or architecting technology solutions to business problems.
• Ability to sell and move clients forward in the sales process.
• Desire to learn about new technologies and creativity to apply them within customer environments.
• Strong organizational and time management skills.

Responsibilities

• Align customer demands with ROBO's products, services and solutions.
• Advise customers on requisite technologies to support growth.
• Collaborate with internal ROBO teams to communicate customer needs.
• Increase revenue through the installed client base and create conversion opportunities.

Skills

Account management

Project management

IT Helpdesk

MSP experience

Sales process

Learning and adaptability

Time management

Communication

Education

Computer Science or equivalent

Job description

ROBO is seeking an IT Account Manager to align customer demands with ROBO's products, services, and solutions while advising on technologies to support growth. This hybrid/remote role requires collaboration with internal teams and client sites, with up to 25% performance bonus based on sales results.

The role is remote but within the Pacific Time Zone. You'll drive revenue growth in the installed client base, create conversion opportunities, and ensure excellent customer service across IT and