Remote IoT Installation Coordinator

OpenKrill; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Samsara is seeking an Installation Coordinator to orchestrate and monitor hardware installations across customer fleets, ensuring deployments meet standards and deliver a great customer experience. This remote role supports Mexico-residing candidates and collaborates with Implementation, Account Executives, Partners, and internal teams to maintain quality and safety.

Primary duties include pre-install logistics, site readiness validation, SOW alignment, real-time progress tracking, and issue

Qualifications

• Experience in field operations coordination, customer implementation, or technical deployment.
• Strong attention to detail with the ability to manage multiple installs in parallel.
• Excellent communication and stakeholder management skills.

Responsibilities

• Coordinate pre-installation logistics with partners.
• Validate customer and site readiness, including cable availability and configuration.
• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
• Track real-time installation progress, ensuring adherence to the project plan.
• Identify deviations from expected timelines or specifications and define/remediate action plans.
• Drive weekly installation reporting cadence and provide updates to internal teams.
• Maintain installation evidence and ensure proper documentation is stored and accessible.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
• Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally.

Skills

Fluent in Spanish

Fluent in English

Communication skills

Stakeholder management

Tools

AI tools

RPA tools

Job description

Samsara is seeking an Installation Coordinator to orchestrate and monitor hardware installations across customer fleets, ensuring deployments meet standards and deliver a great customer experience. This remote role supports Mexico-residing candidates and collaborates with Implementation, Account Executives, Partners, and internal teams to maintain quality and safety.

Primary duties include pre-install logistics, site readiness validation, SOW alignment, real-time progress tracking, and issue