Remote Installation Operations Coordinator

Samsara; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Samsara is seeking an Installation Coordinator to orchestrate and monitor hardware deployments across customer fleets, ensuring readiness, SOW feasibility, and on-schedule progress. You will partner with Implementation, Sales, Partners, and Support to deliver a smooth, high-quality customer experience.

In this remote role, you’ll drive process improvements using AI/RPA and uphold safety and quality standards while collaborating across cross-functional teams in a fast-growth environment.

Qualifications

• Experience in field operations coordination, customer implementation, or technical deployment.
• Strong attention to detail with the ability to manage multiple installs in parallel.
• Excellent communication and stakeholder management skills.
• Fluent in Spanish and English (verbal and written).
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Has strong bias for standardization, automation and AI, the ability to think big, with insistence on high standards.
• Thrives in a fast-paced and change-heavy environment.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI and RPA tools to drive operational efficiency.

Responsibilities

• Coordinate pre-installation logistics with partners.
• Validate customer and site readiness, including cable availability and configuration.
• Ensure the Statement of Work (SOW) is fully understood and achievable before kickoff.
• Track real-time installation progress, ensuring adherence to the project plan.
• Identify deviations from expected timelines or specifications and define/remediate action plans.
• Drive weekly installation reporting cadence and provide updates to internal teams.
• Maintain installation evidence and ensure proper documentation is stored and accessible.
• Serve as a point of contact for escalations and troubleshooting during install phases.
• Work cross-functionally with Sales, Implementation, and Support to ensure alignment.
• Ensure installation partners are trained and follow the company standards.
• Monitor CSAT related to installation events and resolve root causes of dissatisfaction.
• Provide proactive communication and transparency with customers during install projects.
• Define and continuously improve the installation coordination process using AI and Robotic Process Automation (RPA) tools to enhance efficiency and scale globally.
• Champion, role model, and embed the company’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Skills

Field operations coordination

Attention to detail

Communication and stakeholders

Bilingual English/Spanish

Job description

Samsara is seeking an Installation Coordinator to orchestrate and monitor hardware deployments across customer fleets, ensuring readiness, SOW feasibility, and on-schedule progress. You will partner with Implementation, Sales, Partners, and Support to deliver a smooth, high-quality customer experience.

In this remote role, you’ll drive process improvements using AI/RPA and uphold safety and quality standards while collaborating across cross-functional teams in a fast-growth environment.