Remote Invoice Management Analyst

FPS Innovation Labs; United States Virgin Islands; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Full Potential Solutions (FPS) is seeking an Invoice Management Analyst to support ICE Invoice Management (IM) systems, workflows, fee codes, and reporting. This role works under leadership guidance to ensure accurate classification, controls, and issue resolution within Corporate Advance and mortgage servicing operations.

The Analyst will perform routine monitoring, assist with issue resolution, maintain documentation, and support control activities, with a focus on efficiency and data accuracy

Qualifications

• Experience in mortgage servicing or related operations.
• Expertise with ICE Invoice Management (IM) and MSP.
• Strong attention to detail and ability to manage multiple priorities.
• Proficient in Excel (sorting, filtering, basic formulas).
• Effective communication and teamwork.

Responsibilities

• Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes.
• Assist with maintenance of fee codes, classification logic, routing rules, and system data.
• Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects.
• Support identification and documentation of system issues, rule gaps, and classification discrepancies.
• Assist with testing and validation of system updates, rule changes, and enhancements.
• Maintain documentation for fee codes, business rules, testing results, and issue tracking.
• Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues.
• Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis.
• Assist with root cause analysis and tracking of issue resolution and remediation efforts.
• Coordinate with internal teams to track and follow up on system tickets and issues.
• Identify opportunities for process improvement and increased efficiency.
• Serve as a resource for basic questions related to invoice workflows and reporting.

Skills

Attention to detail

Time management

Effective communication

Education

High school diploma

Associate's degree preferred

Bachelor's degree preferred

Tools

ICE Invoice Management

MSP

Excel

Job description

Full Potential Solutions (FPS) is seeking an Invoice Management Analyst to support ICE Invoice Management (IM) systems, workflows, fee codes, and reporting. This role works under leadership guidance to ensure accurate classification, controls, and issue resolution within Corporate Advance and mortgage servicing operations.

The Analyst will perform routine monitoring, assist with issue resolution, maintain documentation, and support control activities, with a focus on efficiency and data accuracy