Invoice Operations Analyst

Fpsinc; Boston, Waltham (MA, MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with global operations. FPS seeks an Invoice Management Analyst to support ICE Invoice Management, invoice workflows, and system controls, ensuring accurate classification and reporting.

The role supports mortgage servicing operations, performs issue resolution, maintains documentation, and helps drive process improvements within Corporate Advance.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• 3-5 years of mortgage servicing, operations, or related experience preferred.
• Expert experience with ICE Invoice Management (IM), MSP.
• Strong understanding of invoice processing, data entry, or financial operations.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and data accuracy.
• Intermediate Excel skills (sorting, filtering, basic formulas).
• Strong organizational and time management skills.
• Effective communication and teamwork.

Responsibilities

• Provide day-to-day support for ICE Invoice Management workflows, fee codes, and system processes.
• Assist with maintenance of fee codes, classification logic, routing rules, and system data.
• Research and help resolve invoice issues such as coding errors, workflow exceptions, and system rejects.
• Support identification and documentation of system issues, rule gaps, and classification discrepancies.
• Assist with testing and validation of system updates, rule changes, and enhancements.
• Maintain documentation for fee codes, business rules, testing results, and issue tracking.
• Support control monitoring activities, including reviewing exceptions, aging items, and data quality issues.
• Prepare recurring reports including KPI dashboards, exception reports, and basic trend analysis.
• Assist with root cause analysis and tracking of issue resolution and remediation efforts.
• Coordinate with internal teams to track and follow up on system tickets and issues.
• Identify opportunities for process improvement and increased efficiency.
• Serve as a resource for basic questions related to invoice workflows and reporting.

Skills

Strong attention to detail

Time management

Effective communication

Team collaboration

Data accuracy

Excel skills

Education

High school diploma

Associates or Bachelor's degree preferred

Tools

ICE Invoice Management (IM)

MSP

Job description

Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with global operations. FPS seeks an Invoice Management Analyst to support ICE Invoice Management, invoice workflows, and system controls, ensuring accurate classification and reporting.

The role supports mortgage servicing operations, performs issue resolution, maintains documentation, and helps drive process improvements within Corporate Advance.