Remote Inventory Data Specialist I

DealerOn, Inc.; Rockville (MD); Remote; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid Parental Leave

8 Paid National Holidays

Company‑paid basic Life Insurance

Disability insurance

Voluntary Pet Insurance

Healthcare/Dependent Care FSA

Job summary

DealerOn, Inc. is seeking a Data Support Specialist I to onboard and maintain client inventory, working with Development and Customer Support teams to resolve complex inventory configurations.

The role is remote but based out of our Rockville, MD headquarters, with responsibilities including data analysis via DQL, FTP/API data flow, and escalation management. Ideal candidates will have 4+ years in technical support, SQL knowledge, and experience with DealerOn products.

Qualifications

• Bachelor’s Degree in computer science, web design, technical project management, or equivalent program and certification.
• Strong customer service phone proficiencies with technical knowledge, professionalism, empathy, and communication skills.
• Experience in a technical contact center environment with root-cause troubleshooting and timely resolutions.
• 4+ years of technical support delivery experience.
• 2+ years of DealerOn experience or hands-on experience with DealerOn’s products.

Responsibilities

• Deliver superior technical support to clients and Tier 1 teams with meticulous data integrity and adherence to procedures.
• Manage casework via Salesforce, handle inbound client calls, and support internal teams.
• Explain complex technical topics clearly to internal and external stakeholders.
• Monitor Slack channels to assist colleagues and escalated requests.
• Provide phone support to clients and interdepartmental teams.
• Mentor newly onboarded personnel and contribute to system improvements.
• Create and maintain technical Knowledgebase articles.

Skills

Customer service excellence

Technical troubleshooting

SQL/database knowledge

Teamwork / collaboration

Adaptability

Education

Bachelor's Degree in Computer Science

Tools

Salesforce Service Cloud

JIRA

WordPress

Drupal

HTML/CSS

MS Office Suite

Job description

DealerOn, Inc. is seeking a Data Support Specialist I to onboard and maintain client inventory, working with Development and Customer Support teams to resolve complex inventory configurations.

The role is remote but based out of our Rockville, MD headquarters, with responsibilities including data analysis via DQL, FTP/API data flow, and escalation management. Ideal candidates will have 4+ years in technical support, SQL knowledge, and experience with DealerOn products.