Data Specialist

Arsenault; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A dynamic technology company located in New York is seeking a Data Support Specialist responsible for onboarding and maintaining client inventory accuracy. Key tasks include troubleshooting inventory feeds, configuring complex lot sources, and exporting/importing data. The ideal candidate has comprehensive experience in customer support, working with databases like SQL, and is detail-oriented. This role is crucial for ensuring customer satisfaction and requires a professional demeanor.

Qualifications

• 2 years of office and/or customer-facing work experience.
• Previous knowledge and experience working with a database.
• Experience with a Content Management System.

Responsibilities

• Provide excellent customer service to clients.
• Maintain casework adhering to quality standards.
• Setup and troubleshoot inventory feeds.

Skills

SQL

Customer support

Detail-oriented

Communication

Interpersonal skills

Education

Bachelor's Degree or equivalent experience

Tools

SalesForce

WordPress

HTML/CSS

Microsoft Office

Job description

The Data Support Specialist is responsible for the on-boarding, accuracy, and maintenance of all client inventory. The Data Support team works side-by-side with Development and Customer Support by assisting with complex inventory configurations for clients. As a Data Support specialist, you will be tasked with the responsibility of completing the cases assigned to you during the day via SalesForce, handle inbound client calls, and support our internal teams on all aspects of inventory data. In addition to daily responsibilities, you will be tasked with more complex projects to complete alongside standard casework.

Essential Functions

• Utilize all available tools to provide excellent customer service to our clients while maintaining rooted in best business practices
• Maintain and work through assigned casework adhering to quality standards and established process
• Have a working knowledge of our core systems, processes, applications, and DQL
• Setup and Troubleshoot Inventory Feeds (Homenet, vAuto, etc)
• Configure complex Lot Sources
• Create data exports and imports to/from various third-party sources
• Investigate and troubleshoot data issues (pricing, missing vehicles/photos)
• Assist team members with troubleshooting and communications
• Assist on more complex cases when needed
• Monitoring department Slack channels to assist peers and external teams
• Provide phone support to clients, other departments, and third parties
• Identify and resolve customer requests promptly and accurately
• Be a mentor for new hires
• Assist in maintaining and optimizing internal systems through organized overhaul projects

Required Skills/Experience

• Bachelors Degree or equivalent experience
• 2 years of office and/or customer-facing work experience
• Previous knowledge and experience working with a database (SQL)
• Experience with a Content Management System (WordPress)
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Detail-oriented
• Identify and resolve customer requests promptly and accurately
• Demonstrate strong business to business communication
• Ensure quality of work meets companys standards
• Professional, friendly demeanor

Preferred Skills/Experience

• 3 or more years of relevant experience
• Experience in a fast-paced, environment.
• Working knowledge of HTML/CSS
• Interpersonal skills
• Strong abstract problem-solving skills. Willingness to see how things relate even if not immediately obvious; open-minded regarding possible solutions.
• Strong working knowledge of the Internet, computer systems and Microsoft Office products (Word, Excel and Outlook)

Arsenault is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.