Remote Data Specialist I — Inventory & Data Support

DealerOn, Inc.; United States; Remote; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid Parental Leave

8 Paid National Holidays

Company‑paid basic Life Insurance

Voluntary Life Insurance

Voluntary long‑term/short‑term disabil

Voluntary Pet Insurance

Optional Healthcare/Dependent Care FSA

Job summary

DealerOn, Inc. is seeking a Data Support Specialist I to manage client inventory data with a strong focus on accuracy and onboarding.

You will work alongside Development and Customer Support, handling cases in SalesForce, performing data analyses, and guiding internal teams on data configurations. The role is remote for a mid-level professional, based out of Rockville, MD region, with responsibilities spanning FTP/API data flows, DQL, and knowledgebase authoring.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• Experience in technical support with emphasis on data accuracy.
• Strong customer service skills and professional communication.
• 4+ years in technical support delivery, with 2+ years in DealerOn context is a plus.

Responsibilities

• On-board and maintain client inventory data via Salesforce cases.
• Troubleshoot inventory data issues and analyze pricing/photo discrepancies.
• Configure data syndication using FTP and API protocols (Homenet, vAuto).
• Mentor new hires and contribute to internal systems documentation.
• Provide phone and cross‑functional support to clients and teams.
• Produce Knowledgebase articles for the support community.

Skills

Customer service

Data analysis

SQL

Communication

Teamwork

Problem solving

Mentorship

Education

Bachelor’s Degree in computer science or related field

Tools

Salesforce Service Cloud

SQL

CMS (WordPress/Drupal/Joomla)

JIRA

FTP/API data syndication

Job description

DealerOn, Inc. is seeking a Data Support Specialist I to manage client inventory data with a strong focus on accuracy and onboarding.

You will work alongside Development and Customer Support, handling cases in SalesForce, performing data analyses, and guiding internal teams on data configurations. The role is remote for a mid-level professional, based out of Rockville, MD region, with responsibilities spanning FTP/API data flows, DQL, and knowledgebase authoring.