Remote Customer Success Specialist

Remote Jobs; Wichita (KS); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Wellness programs

Internet reimbursement

Tuition reimbursement

Community engagement

Company culture

Job summary

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers.

At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement. A few of the key ways we strive to make employees feel valued include: Competitive pay + bonus potential; Medical, dental, vision, life, and

Qualifications

• 1+ year of experience in a high call volume customer service setting.
• Adept problem-solving skills to identify and resolve issues.
• Passion for engaging with others and building relationships.
• Strong communication skills, both spoken and written.

Responsibilities

• Serve as the primary contact for existing customers via phone, email, and live chat.
• Provide prompt, friendly assistance to ensure a positive customer experience.
• Manage customer correspondence and follow-up for timely resolution.
• Collaborate with internal teams to resolve concerns and deliver solutions.
• Monitor inquiry trends and suggest process improvements.
• Demonstrate empathy, patience, and professionalism in interactions.

Skills

Customer service

Problem solving

Communication

Relationship building

Job description

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers.

At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement. A few of the key ways we strive to make employees feel valued include: Competitive pay + bonus potential; Medical, dental, vision, life, and