Remote Intake Specialist - Empathetic Client Advocate (WI)

Gruber Law; Milwaukee (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Gruber Law Offices in Milwaukee is seeking an Intake Specialist to be the first point of contact for prospective and current clients. You will gather information, assess needs, and route calls with professionalism and compassion. This role requires strong communication, calm under pressure, and the ability to multitask.

Location: remote after in-office training; must reside in southeastern Wisconsin. A pre-employment assessment will be part of the process:

Qualifications

• Answer incoming calls and gather relevant information from callers.
• Use critical thinking and sound judgment to assess information and determine the appropriate next steps.
• Transfer callers to the appropriate Firm employee or referral resource.
• Conduct outbound follow-up calls.
• Provide professional, courteous, and compassionate customer service.
• Maintain a positive and helpful experience for every caller.

Responsibilities

• Answer incoming calls and gather relevant information from callers.
• Use critical thinking and sound judgment to assess information and determine the appropriate next steps.
• Transfer callers to the appropriate Firm employee or referral resource.
• Conduct outbound follow-up calls.
• Provide professional, courteous, and compassionate customer service.
• Maintain a positive and helpful experience for every caller.

Skills

Customer service

Empathy

Communication

Multitasking

Job description

Gruber Law Offices in Milwaukee is seeking an Intake Specialist to be the first point of contact for prospective and current clients. You will gather information, assess needs, and route calls with professionalism and compassion. This role requires strong communication, calm under pressure, and the ability to multitask.

Location: remote after in-office training; must reside in southeastern Wisconsin. A pre-employment assessment will be part of the process: