Intake Specialist

Gruber-Law-Offices,-LLC; Milwaukee (WI); Remote; USD 23,000 - 29,000; Full time

Job summary

Gruber Law Offices in Milwaukee seeks an Intake Specialist to warmly welcome callers, gather essential details, and guide them to the right team.

The role emphasizes empathy, clear communication, and the ability to stay calm in a fast-paced setting; in-office training is required before transitioning to remote work.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Must reside in southeastern Wisconsin; remote after training.

Responsibilities

• Answer incoming calls and gather relevant information from callers.
• Assess information and determine appropriate next steps.
• Transfer callers to the appropriate Firm employee or referral resource.
• Conduct outbound follow-up calls.
• Provide professional, courteous, and compassionate customer service.
• Maintain a positive and helpful experience for every caller.

Skills

Customer service

Communication skills

Multitasking

Calm under pressure

Empathy

Job description

Are you looking for an exciting career opportunity where you can make a difference every day? Do you enjoy helping people and providing exceptional customer service over the phone?

Gruber Law Offices, a premier personal injury law firm located in Milwaukee, is seeking a talented, empathetic, and client-focused individual to join our team as an Intake Specialist.

Responsibilities

• Answer incoming calls and gather relevant information from callers
• Use critical thinking and sound judgment to assess information and determine the appropriate next steps
• Transfer callers to the appropriate Firm employee or referral resource
• Conduct outbound follow-up calls
• Provide professional, courteous, and compassionate customer service
• Maintain a positive and helpful experience for every caller

The ideal candidate is someone who enjoys helping others, communicates effectively, stays calm in a fast-paced environment, and can confidently assess situations and determine the appropriate course of action. Strong customer service skills, attention to detail, and the ability to multitask are essential.

Position Details

• Location: Remote; candidate must reside in southeastern Wisconsin
• Training: In-office training is required before transitioning to a fully remote position

As part of our hiring process, candidates will be asked to complete a pre-employment assessment: https://go.cultureindex.com/p/1a11rEJ5uk048IMbDoYf