Remote Intake Specialist: Empathetic Client Onboarding

PNW; Seattle (WA); Remote; USD 25,000 - 33,000; Part time

Job summary

The Advocates, a growing personal injury law firm with branches across the United States, is seeking an Intake Specialist (Remote) to join our PNW team. You will engage potential clients who have reached out, listen empathetically, and guide them toward signing with our firm without cold-calling.

We value warm, strategic communication, the ability to manage multiple priorities, and a results-driven mindset as you work on inbound leads and the intake workflow from home.

Qualifications

• Minimum of 2 years in sales, customer success, or client onboarding.
• 1+ year in a fast-paced office environment.
• Spanish fluency is preferred.

Responsibilities

• Handle a high volume of calls and messages to qualify potential clients.
• Engage inbound leads via phone, text, and email.
• Manage prospect pipelines using lead management software.
• Schedule and conduct intake interviews to assess case potential.
• Sign and onboard new clients with a customer-centric approach.

Skills

Empathy

Sales-oriented

Active listening

Communication skills

Time management

Education

Associate's degree or higher

Tools

Lead management software

CRM

Job description

The Advocates, a growing personal injury law firm with branches across the United States, is seeking an Intake Specialist (Remote) to join our PNW team. You will engage potential clients who have reached out, listen empathetically, and guide them toward signing with our firm without cold-calling.

We value warm, strategic communication, the ability to manage multiple priorities, and a results-driven mindset as you work on inbound leads and the intake workflow from home.