Remote Intake Specialist | Client Care & Scheduling

Counseling Works; Naperville (IL); A distancia; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401k with company matching

Medical, dental, and vision insurance

Descripción de la vacante

Counseling Works is seeking an Intake Coordinator to be the first contact for inquiries, matching clients with therapists, and guiding through scheduling, insurance, and paperwork for a smooth first session.

You will support adolescents, adults, and couples across Naperville and other IL offices, ensuring every client is heard and prepared for their visit while maintaining confidentiality and accuracy.

Formación

• 1–2 years in customer service, client services, or similar people-facing role.
• Comfort on live calls and with learning new computer systems.
• Strong organization and attention to detail.
• Respect for confidentiality and sensitive information.
• Nice to have: experience in a therapy practice or healthcare setting, HIPAA familiarity.

Responsabilidades

• Respond to client calls, emails, and texts.
• Match clients with clinicians based on needs, insurance, and availability.
• Explain insurance, paperwork, and what to expect at the first session.
• Follow up to move intake forward.
• Complete intake steps across systems for day-one readiness.
• Handle cancellations and reschedules; keep records accurate.
• Collaborate with intake team, clinicians, and admin staff.

Conocimientos

Customer service experience

Live-call comfort

Strong organization

Confidentiality

HIPAA familiarity

Descripción del empleo

Counseling Works is seeking an Intake Coordinator to be the first contact for inquiries, matching clients with therapists, and guiding through scheduling, insurance, and paperwork for a smooth first session.

You will support adolescents, adults, and couples across Naperville and other IL offices, ensuring every client is heard and prepared for their visit while maintaining confidentiality and accuracy.