Intake & Admin Coordinator — Hybrid/Remote (Part-Time)

Thefacehr; Chicago (IL); Hybrid; USD 26,000 - 37,000; Part time

Benefits offered by this job

HIPAA training

Paid sick leave

Team meetings

Job summary

Concentric Counseling & Consulting seeks an Intake & Admin Coordinator to join their Chicago team. The role blends compassionate outreach with precise scheduling and patient communication to help clients access care smoothly.

The position is part-time (about 20 hours per week) with a hybrid work model. Experience with TheraNest and HIPAA practices is preferred, and confidentiality is essential in all client interactions.

Qualifications

• At least three years of customer service or administrative experience in healthcare-adjacent settings.
• Strong written and verbal communication skills; comfortable with phone interactions.
• High emotional intelligence with a warm, compassionate, nonjudgmental approach.
• Attention to detail; ability to manage multiple conversations and schedules.

Responsibilities

• Monitor referral log, shared email, and TheraNest; respond within four business hours.
• Communicate with prospective clients by phone and email with warmth and good judgment.
• Verify insurance information and provide therapist options with next steps.
• Learn therapist specialties and scheduling requirements to make accurate matches.
• Schedule initial appointments and manage intake paperwork in TheraNest.

Skills

Customer service

Administrative support

Communication

HIPAA awareness

Education

Bachelor's degree in psychology (or related field)

Tools

TheraNest

Job description

Concentric Counseling & Consulting seeks an Intake & Admin Coordinator to join their Chicago team. The role blends compassionate outreach with precise scheduling and patient communication to help clients access care smoothly.

The position is part-time (about 20 hours per week) with a hybrid work model. Experience with TheraNest and HIPAA practices is preferred, and confidentiality is essential in all client interactions.