Client Intake & Scheduling Specialist (Hybrid)

TMH Behavioral Services; Chicago (IL); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Healthcare stipend

PTO and vacation

Mission-driven environment

Job summary

TMH Behavioral Services in Chicago, IL is seeking an Intake Coordinator to serve as the first contact for prospective clients, manage the full intake process, and coordinate scheduling and documentation within TheraNest.

Ideal candidates are organized, compassionate professionals with 1–2 years in healthcare admin, strong communication, and an ability to support underresourced communities through a hybrid work environment.

Qualifications

• High school diploma or GED required; associate or bachelor’s preferred.
• 1–2 years of healthcare/behavioral health admin experience.
• Proficiency with EHR systems; TheraNest experience is a strong plus.
• Excellent verbal and written communication; strong organization.

Responsibilities

• Serve as primary contact for incoming client inquiries via phone, email, and referrals.
• Conduct intake screenings and collect initial client information per policy.
• Schedule IM+CANS assessments and organize intake documents in TheraNest.
• Communicate intake status to clinical staff in a timely manner.
• Maintain clinician availability and coordinate scheduling with clients.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Client engagement

Education

High school diploma or GED

Associate's or Bachelor's degree in Human Services or related field (preferred)

Tools

TheraNest

Job description

TMH Behavioral Services in Chicago, IL is seeking an Intake Coordinator to serve as the first contact for prospective clients, manage the full intake process, and coordinate scheduling and documentation within TheraNest.

Ideal candidates are organized, compassionate professionals with 1–2 years in healthcare admin, strong communication, and an ability to support underresourced communities through a hybrid work environment.