Remote Intake & Onboarding Specialist – ABA Therapy

The Treetop ABA; Inwood (NY); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

PTO and paid holidays

401(k) with employer match

Opportunities for growth

Supportive team environment

Job summary

The Treetop ABA is seeking an Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote role handles high-volume calls, guides families through the intake process, and coordinates insurance and documentation to begin care.

Excellent communication, organization, and Salesforce familiarity help you succeed in a fast-paced, mission-driven environment where bilingual Spanish/English is highly valued.

Qualifications

• 1+ year in sales, outreach, intake, or client-facing roles.
• Comfortable in fast-paced, phone-driven environment.
• Excellent communication and persuasive skills.
• Familiarity with Salesforce or CRMs preferred.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75–100+ inbound and outbound calls daily.
• Explain programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth onboarding experience.

Skills

Sales experience

Client-facing

Phone communication

Spanish bilingual

CRM (Salesforce)

Education

High school diploma

Associate or Bachelor preferred

Tools

Salesforce

CRM systems

Job description

The Treetop ABA is seeking an Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote role handles high-volume calls, guides families through the intake process, and coordinates insurance and documentation to begin care.

Excellent communication, organization, and Salesforce familiarity help you succeed in a fast-paced, mission-driven environment where bilingual Spanish/English is highly valued.