ABA Intake Specialist and Rethink Coordinator (South Africa)

Slash Staffing LLC; United States; On-site; USD 52,000 - 64,000; Full time

Job summary

Zohorecruit is seeking an Intake Specialist and Rethink Coordinator for a remote US-based role supporting ABA services. The position focuses on after-hours intake calls, onboarding RBTs, and providing technical and operational support to clinicians and families.

The role emphasizes clear communication, professional conduct, and the ability to troubleshoot Rethink-related questions while maintaining high client service standards.

Qualifications

• Prior experience in ABA, behavioral health, or autism services.
• Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.).
• Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.).
• Excellent spoken and written English with a professional, neutral phone presence.

Responsibilities

• Handle after-hours intake calls from families and referral sources.
• Support RBTs with onboarding, training, and technical support inside the Rethink platform.
• Explain services, next steps, and expectations clearly to families and clinicians.
• Route or elevate urgent or clinical matters appropriately.

Skills

intakes

rethink

+22

Tools

Rethink platform

CentralReach

Catalyst

Job description

ABA Intake Specialist and Rethink Coordinator (South Africa)

• Preferred Candidate Region Philippines; South Africa
• Job Type Full time
• Job Opening Status Waiting for Clients Response
• Work Schedule Fixed Schedule
• Job Category Operations and Project Management
• Required Skills
  • intakes
  • rethink
  • +22
• Date Opened 03/20/2026
• Remote Job

Job Description

This is a remote position.

We are an ABA therapy provider serving children and families across the United States. We are seeking a highly professional, articulate, and compassionate Intake Specialist and Rethink Coordinator to support our clinical and operations teams during after-hours coverage.

This role is responsible for two critical functions:

Handling after-hours intake calls from families and referral sources

Supporting Registered Behavior Technicians (RBTs) with onboarding, training, and technical support inside the Rethink platform

This person represents our company to both families and clinicians, so professionalism, communication skills, and emotional intelligence are essential.

Working hours:12:00 PM to 8:00 PM Eastern Time

Important: Hours may change as time progresses.

Additionally: Candidate should be open to other roles as well as role may shift as time progresses.

Key Responsibilities

Intake and Call Handling

Answer inbound after-hours calls from parents, caregivers, and referral sources

Provide calm, professional, and empathetic communication to families seeking ABA services

Collect and verify intake information accurately

Explain services, next steps, and expectations clearly

Route or elevate urgent or clinical matters appropriately

Rethink Coordination and RBT Support

Assist RBTs with logging into, navigating, and using the Rethink platform

Provide training and guidance on how to use Rethink for session notes, data entry, and documentation

Troubleshoot common technical issues and user errors

Ensure RBTs are properly onboarded and comfortable using the system

Serve as the first line of support for Rethink-related questions

Required Experience and Skills

Prior experience in ABA, behavioral health, or autism services

Strong understanding of ABA terminology and workflows (RBTs, sessions, data collection, authorizations, etc.)

Experience using Rethink or similar ABA software platforms (CentralReach, Catalyst, etc.)

Excellent spoken and written English with a professional, neutral phone presence

Ability to communicate calmly and clearly with both parents and clinicians

Strong technical aptitude and ability to explain software in simple terms

Highly organized with strong documentation and follow-up skills

Spanish speaking is a plus

What Makes Someone Great in This Role

The ideal person:

Sounds confident, warm, and professional on the phone

Can guide families through intake without making them feel rushed

Can train and support RBTs on Rethink without frustration

Is comfortable troubleshooting problems in real time

Understands how ABA services actually operate

This is a high-trust, high-impact role that directly affects client experience and clinical operations.