Intake & Assessment Coordinator

The Treetop ABA; Inwood (NY); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

PTO and paid holidays

401(k) with employer match

Opportunities for growth

Supportive team environment

Job summary

The Treetop ABA is seeking an Intake Coordinator to be the first point of contact for families seeking ABA therapy. This remote role handles high-volume calls, guides families through the intake process, and coordinates insurance and documentation to begin care.

Excellent communication, organization, and Salesforce familiarity help you succeed in a fast-paced, mission-driven environment where bilingual Spanish/English is highly valued.

Qualifications

• 1+ year in sales, outreach, intake, or client-facing roles.
• Comfortable in fast-paced, phone-driven environment.
• Excellent communication and persuasive skills.
• Familiarity with Salesforce or CRMs preferred.

Responsibilities

• Be the first friendly voice families hear when they reach out for services.
• Manage 75–100+ inbound and outbound calls daily.
• Explain programs clearly and guide families through the intake process.
• Follow up to collect insurance, documentation, and consents.
• Track progress in Salesforce and other systems.
• Meet and exceed performance goals for responsiveness, conversion, and completion.
• Collaborate with internal teams to ensure a smooth onboarding experience.

Skills

Sales experience

Client-facing

Phone communication

Spanish bilingual

CRM (Salesforce)

Education

High school diploma

Associate or Bachelor preferred

Tools

Salesforce

CRM systems

Job description

Intake Coordinator – ABA Therapy

Location: Remote - Must reside in the USA

Schedule: 9:00 a.m.–5:00 p.m., 10:00 a.m.– 6:00 p.m., 11:00 a.m.–7:00 p.m.

Job Type: Full-Time

Compensation: $45,000-$60,000 annual salary, based on experience

Join The Treetop where purpose, growth, and meaningful work come together.

We’re seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.

Bilingual Spanish/English Speakers Are Highly Preferred.

What You’ll Do

• Be the first friendly voice families hear when they reach out for services
• Manage 75–100+ inbound and outbound calls daily
• Explain our programs clearly and guide families through the intake process
• Follow up to collect insurance, documentation, and consents
• Track progress in Salesforce and other systems
• Meet and exceed performance goals for responsiveness, conversion, and completion
• Collaborate with internal teams to ensure a smooth, welcoming onboarding experience

Requirements

What You Bring

• 1+ year of experience in sales, outreach, intake, or client-facing roles
• Comfortable in a fast-paced, phone-driven environment
• Excellent communication and persuasive skills
• Driven by results, goals, and bonus opportunities
• Familiarity with Salesforce or other CRMs preferred
• Detail-oriented, organized, and strong at follow-through
• High school diploma required; associate’s or bachelor’s degree preferred
• Experience in ABA, healthcare, or behavioral health is a plus
• Bilingual Spanish/English skills preferred

Benefits

• $45,000-$60,000 annual salary based on experience
• Performance-based bonuses and incentives
• Health, vision, and dental insurance, PTO, and paid holidays
• 401(k) with employer match
• Opportunities to grow with a fast-expanding, mission-driven organization
• A supportive team environment where your impact is valued every day

The Treetop | Discovery ABA Family of Companies is an Equal Opportunity Employer and welcomes candidates from all backgrounds.