Remote Intake Coordinator – Mental Health Practice

Breaking Free Services LLC; Tarpon Springs (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Company parties

Opportunity for advancement

Paid time off

Job summary

Breaking Free Services, LLC is a growing group mental health practice seeking a friendly, organized Intake Coordinator to join our administrative team. The Intake Coordinator is often the first contact for new and existing clients, helping navigate the process of beginning counseling services.

This work-from-home, full-time position offers occasional office visits in Florida. Responsibilities include answering calls, scheduling appointments, entering data into the EHR, verifying insurance, and

Qualifications

• Friendly and comfortable speaking with people on the phone.
• Compassionate and patient with individuals seeking mental health services.
• Highly organized and detail-oriented.
• Able to multitask and manage competing priorities.
• Dependable and able to follow through on responsibilities.
• Comfortable learning and working with electronic systems.
• Able to communicate professionally with clients, clinicians, insurance companies, and coworkers.
• A team player who is willing to help when needed.
• Experience in mental health practice, medical office, healthcare setting, insurance verification, scheduling, or EHR systems preferred.

Responsibilities

• Answer incoming phone calls and respond professionally to client inquiries.
• Speak with prospective clients about available counseling services and help connect them with the appropriate clinician.
• Schedule new and existing client appointments.
• Set up new clients in our Electronic Health Record (EHR) system.
• Accurately enter client demographic and insurance information.
• Verify insurance eligibility and outpatient mental health benefits.
• Communicate insurance coverage information and client financial responsibilities; ensure intake paperwork is completed prior to appointments.
• Maintain accurate and organized client records.
• Communicate effectively with therapists and other administrative staff.
• Assist the administrative team with additional office responsibilities as needed.
• Maintain client confidentiality and follow HIPAA requirements at all times.

Skills

Phone communication

Organized

Multitasking

Dependable

HIPAA awareness

Professional communication

Team player

Detail-oriented

Tools

EHR system

Job description

Breaking Free Services, LLC is a growing group mental health practice seeking a friendly, organized Intake Coordinator to join our administrative team. The Intake Coordinator is often the first contact for new and existing clients, helping navigate the process of beginning counseling services.

This work-from-home, full-time position offers occasional office visits in Florida. Responsibilities include answering calls, scheduling appointments, entering data into the EHR, verifying insurance, and