Group Mental Health Practice Intake Coordinator

Breaking Free Services, LLC; Tarpon Springs (FL); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Company parties

Opportunity for advancement

Paid time off

Job summary

Breaking Free Services, LLC is hiring an Intake Coordinator to join our administrative team in Tarpon Springs, FL. The role serves as the first contact for clients, providing warm, professional support as they begin counseling services.

You will handle calls, help prospective clients navigate services, manage appointments, and maintain accurate client records in our EHR system while ensuring HIPAA compliance.

Qualifications

• Experience in a mental health practice or healthcare setting is preferred.
• Familiarity with insurance verification, scheduling, or Electronic Health Records (EHR) is advantageous.
• Strong communication and compassionate customer service skills are essential.

Responsibilities

• Answer incoming calls and respond professionally to client inquiries.
• Discuss counseling services with prospective clients and connect them with the appropriate clinician.
• Schedule new and existing client appointments.
• Enter new clients into the EHR system and update demographics/insurance details.
• Verify insurance eligibility and outpatient mental health benefits.

Skills

Phone etiquette

Empathy

Organizational skills

Multitasking

Communication

Customer service

HIPAA knowledge

Tools

EHR

Insurance verification systems

Job description

Benefits:

• Company parties
• Opportunity for advancement
• Paid time off

About the Role:

NOW HIRING: INTAKE COORDINATOR

Breaking Free Services, LLC

Breaking Free Services is a growing group mental health practice looking for a friendly, organized, and dependable Intake Coordinator to join our administrative team.

The Intake Coordinator is often the first point of contact for new and existing clients, so we are looking for someone who is warm, professional, compassionate, and comfortable helping people navigate the process of beginning counseling services.

Primary Responsibilities:

• Answer incoming phone calls and respond professionally to client inquiries
• Speak with prospective clients about available counseling services and help connect them with the appropriate clinician
• Schedule new and existing client appointments
• Set up new clients in our Electronic Health Record (EHR) system
• Accurately enter client demographic and insurance information
• Verify insurance eligibility and outpatient mental health benefits
• Communicate insurance coverage information and client financial responsibilities
• Ensure required intake paperwork and information are completed prior to appointments
• Maintain accurate and organized client records
• Communicate effectively with therapists and other administrative staff
• Assist the administrative team with additional office responsibilities as needed
• Maintain client confidentiality and follow HIPAA requirements at all times

The Ideal Candidate:

We are looking for someone who is:

• Friendly and comfortable speaking with people on the phone
• Compassionate and patient with individuals seeking mental health services
• Highly organized and detail-oriented
• Able to multitask and manage competing priorities
• Dependable and able to follow through on responsibilitiesComfortable learning and working with electronic systems
• Able to communicate professionally with clients, clinicians, insurance companies, and coworkers
• A team player who is willing to step in and help when needed

Experience working in a mental health practice, medical office, healthcare setting, insurance verification, scheduling, or Electronic Health Record system is strongly preferred.

Because our Intake Coordinator plays such an important role in a client's first experience with Breaking Free Services, we are looking for someone who understands that how we treat people matters. Our goal is for every person who contacts our practice to feel heard, respected, and cared for from their very first interaction.

This is a work from home full time position with occasional times to come into the office. Local hires only.

About Breaking Free Services

Breaking Free Services, LLC is a group mental health practice dedicated to providing quality, compassionate counseling services to individuals, couples, children, teens, and families. We believe excellent client care begins before the first therapy session, and our administrative team is an important part of creating that experience.

If you are organized, personable, dependable, and enjoy helping people, we would love to hear from you.

Flexible work from home options available.