Remote Intake Coordinator — Mental Health Access

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; United States; Remote; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health benefits

401k with matching employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking an Intake Coordinator to support new patients in establishing care. Responsibilities include scheduling initial assessments, collecting demographics, verifying insurance, and managing referrals to match patients with suitable providers. Strong interpersonal skills are essential.

Hours are 8:00 am - 5:30 pm across EST, CST, MST, and PST, Monday through Friday. Compensation is $20/hour, with benefits and a path for growth within a fast-growing mental health practice.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 2+ years in a contact center or healthcare setting.
• Proficient with Microsoft Office, internet, email.
• Experience with EHR systems preferred.
• Fluent in English; Spanish proficiency preferred.
• Must have HIPAA-compliant remote workspace and reliable internet.

Responsibilities

• Handle intake communications via phone, email, and chat and route appropriately.
• Conduct thorough intake assessments and schedule initial appointments.
• Verify patient insurance and eligibility and collect clinical history.
• Document all patient interactions in the EHR system accurately.
• Assist with referrals, prior authorizations, and record-keeping.
• Adhere to HIPAA, PCI, and compliance standards.

Skills

Communication Skills

Organizational Skills

Customer Service

Problem-Solving

Adaptability

Detailed Oriented

Team Player

English Fluency

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

EHR systems

Job description

LifeStance Health is seeking an Intake Coordinator to support new patients in establishing care. Responsibilities include scheduling initial assessments, collecting demographics, verifying insurance, and managing referrals to match patients with suitable providers. Strong interpersonal skills are essential.

Hours are 8:00 am - 5:30 pm across EST, CST, MST, and PST, Monday through Friday. Compensation is $20/hour, with benefits and a path for growth within a fast-growing mental health practice.