Remote Intake Coordinator for Start-of-Care

Float Health; Lansing (MI); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

401k matching

Unlimited PTO

Parental leave

Home office stipend

Internet stipend

Learning stipend

Job summary

Float Health, a fast-growing remote-friendly company, is hiring an Intake Specialist to manage new patient referrals, coordinate start-of-care visits, and liaise between specialty pharmacies, nurses, and patients using Zendesk and Google Suite. The role emphasizes quick action, precise communication, and proactive problem-solving in a fully remote US-based setting.

You’ll be a frontline ambassador, handling scheduling, onboarding, and logistics while contributing to workflows and technology

Qualifications

• 1+ years of experience with medical scheduling.
• Ability to utilize multiple technology platforms simultaneously.
• Ability to type 60 words per minute with high accuracy.
• Excellent critical thinking and problem-solving abilities.
• Highly organized with excellent time management skills.
• Exceptional customer service skills.
• Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users.
• Ability to work effectively both independently and in a team environment.

Responsibilities

• Utilize the Float Health platform and supporting technology to coordinate start of care visits.
• Matching appropriate nurses to patients and onboarding patients to Float Health.
• Coordinate logistics and schedules to ensure safe, seamless home visits.
• Respond to restaff and reschedule requests as they arise.
• Communicate clearly and proactively with pharmacies, nurses, and patients via email, phone, chat, and SMS.
• Work cross-functionally with internal teams in shared queues and Slack.

Skills

Medical scheduling

Multitasking

Typing speed

Customer service

Communication

Time management

Independent & team work

Tools

Zendesk

Google Suite

Slack

Job description

Float Health, a fast-growing remote-friendly company, is hiring an Intake Specialist to manage new patient referrals, coordinate start-of-care visits, and liaise between specialty pharmacies, nurses, and patients using Zendesk and Google Suite. The role emphasizes quick action, precise communication, and proactive problem-solving in a fully remote US-based setting.

You’ll be a frontline ambassador, handling scheduling, onboarding, and logistics while contributing to workflows and technology