Remote Intake Advisor for Academic Advising

University of California, Berkeley; Berkeley (CA); Hybrid; USD 46,000 - 49,000; Full time

Job summary

University of California, Berkeley is seeking an Intake Advisor to manage front desk operations for OUA services, clarify college policies, and guide students through petitions and form submissions. The role involves directing students to appropriate campus resources and referring complex cases to College Advisers.

The position emphasizes professional growth, cross-campus collaboration, and close interaction with Deans and Associate Deans for readmission processes.

Qualifications

• Basic knowledge of academic advising techniques.
• Knowledge of academic departments, courses, and majors.
• Knowledge of department/school/college policies, procedures, and requirements as related to academic advising in a higher education environment.
• Detail-oriented and ability to learn new technologies quickly.
• Ability to make sound judgments and clearly convey office policies and procedures.
• Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems.
• Strong written and verbal communication skills, including active listening.
• Ability to multitask, meet deadlines, and pay attention to details.
• Bachelor's degree in a related area and/or equivalent experience/training

Responsibilities

• Intake Advisers staff the reception area and maintain a professional and positive attitude when responding to inquiries, requests, or complaints from students, parents, faculty, or staff.
• Intake Advisers use professional concepts to identify students' needs, provide prescriptive academic assistance with academic requirements, and provide referrals to College Advisers, Deans, and/or other appropriate campus resources.
• Intake Advisers listen to and empathize with students experiencing a wide range of difficulties.
• They are extensively trained to answer questions concerning the academic rules and regulations of the College of Letters & Science (College).
• As an integral part of the front desk team, Intake Advisers work with Peer Advisers to assist students with: Understanding degree requirements, Explaining deadlines and College policies, Discerning University and College rules and regulations, Completing appropriate petitions and forms.
• Intake advisers refer students to College Advisers for more complex issues such as multiple degrees, or withdrawal from the University.
• Additionally, Intake Advisers provide preparation support to Associate Deans who review readmission after dismissal.
• Intake Advisers update and maintain student records and generate notifications.
• As members of the front desk team, Intake Advisers contribute to a variety of projects such as routing and processing petitions and administering different College policies.
• Intake Advisers contribute to OUA committees and participate in the delivery of special programs.
• Serve as campus resource and liaison to a number of academic and administrative units on campus; provide information, clarification, and interpretation of College policies to the staff and faculty; refer students to non-academic resources as appropriate.
• Communicates and exchanges information with other units on campus and makes referrals to help students with their academic program.
• Consult with other student service units regarding students experiencing academic, financial, and personal difficulties.
• Maintain professional growth and development by attending weekly office-wide training sessions, seminars, and conferences, serving on cross-campus committees, and participating in campus-wide committees and professional organizations.
• Attend and give presentations in the office and at conferences, including the UCB Advising, Counseling, and Mentoring Conference, UC system-wide Academic Advising Conferences, and regional and national NACADA conferences.

Skills

Advising knowledge

Academic policies

Communication skills

Multitasking

Team collaboration

Education

Bachelor's degree in a related area

Job description

University of California, Berkeley is seeking an Intake Advisor to manage front desk operations for OUA services, clarify college policies, and guide students through petitions and form submissions. The role involves directing students to appropriate campus resources and referring complex cases to College Advisers.

The position emphasizes professional growth, cross-campus collaboration, and close interaction with Deans and Associate Deans for readmission processes.