Intake Advisor, Undergraduate Advising (5140C) #89536

University of California-Berkeley; Berkeley (CA); Hybrid; USD 46,000 - 49,000; Full time

Benefits offered by this job

Remote work up to 3 days/week

UC benefits

Job summary

The Intake Advisor at University of California-Berkeley serves as the first point of contact for students seeking advising services, managing the front desk and general email inquiries. The role clarifies policies, guides petition submissions, and makes referrals to College Advisers for complex cases.

Responsibilities include maintaining student records, supporting campus programs, and collaborating with departments to help students meet degree requirements and deadlines.

Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training.
• Strong written and verbal communication skills.
• Ability to multitask and meet deadlines in a busy office environment.
• Familiarity with academic policies and advising practices.

Responsibilities

• Staff front desk and respond to inquiries from students, parents, and staff.
• Provide prescriptive academic guidance and referrals to college resources.
• Explain degree requirements, deadlines, and policy procedures.
• Assist with petitions, forms, and academic program navigation.
• Support senior staff with meetings and special projects.

Skills

Academic advising

Communication

Multitasking

Attention to detail

Problem solving

Active listening

Education

Bachelor's degree or equivalent experience

Tools

CRM/Student information systems

Job description

Job ID

89536

Location

Main Campus-Berkeley

Full/Part Time

Full Time

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world.

At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups.

We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence.

Learn more about some of our accomplishments at Points of Pride.

Departmental Overview

The College of Letters & Science is the largest of the university's 15 colleges and schools and the most prestigious teaching and research unit in the UC system. L&S encompasses more than half of the campus faculty, three-quarters of its undergraduate students, and half of its Ph.D. candidates. Organized into five divisions: Arts and Humanities, Biological Sciences, Mathematical and Physical Sciences, Social Sciences, and the Undergraduate Division, L&S offers students a choice of more than 70 departmental majors, joint majors, and simultaneous degree programs.

The L&S Office of Undergraduate Advising (OUA) provides academic advising to newly admitted, currently enrolled, and readmitted undergraduate students (approximately 23,000). Additionally, OUA provides guidance on academic programs, policies, and procedures in the College of Letters & Science. OUA enforces and adjudicates the College's academic regulations to ensure the integrity of the degree and the continuing quality of the institution. Decisions made by OUA impact all academic units within the College of Letters & Science and set precedent for other Colleges on campus.

OUA works collaboratively with academic and administrative departments across campus. To enhance the student experience, OUA uses a division- and academic-discipline-based Advising Neighborhood model, resulting in College Advisers and Undergraduate Major Advisers working closely and collaboratively.

Learn more about the OUA mission and values here: https://lsadvising.berkeley.edu/mission-and-value-statements.

Learn more about the Undergraduate Studies Division strategic plan here: https://ls.berkeley.edu/UG-Div-Strategic-Plan

Position Summary

The Intake Advisor serves as the first point of contact for students requesting OUA services, overseeing the virtual and in-person front desks and the general email advising services. This position clarifies College policies and procedures, provides guidance on petition and form submissions, and helps students determine whether to schedule an appointment with an L&S College Adviser or other campus resource. The Intake Advisor applies professional concepts to provide prescriptive academic advising on requirements with clear guidelines and makes appropriate referrals for complex cases outside the scope of the role.

Application Review Date

The First Review Date for this job is November 5, 2026. For full consideration, please apply by the first review date.

Responsibilities

General Advising

• Intake Advisers staff the reception area and maintain a professional and positive attitude when responding to inquiries, requests, or complaints from students, parents, faculty, or staff.
• Intake Advisers use professional concepts to identify students' needs, provide prescriptive academic assistance with academic requirements, and provide referrals to College Advisers, Deans, and/or other appropriate campus resources.
• Intake Advisers listen to and empathize with students experiencing a wide range of difficulties.
• They are extensively trained to answer questions concerning the academic rules and regulations of the College of Letters & Science (College).
• As an integral part of the front desk team, Intake Advisers work with Peer Advisers to assist students with: Understanding degree requirements (general education, breadth, majors, double majors, minors, academic probation, dismissal, declaring candidacy for degree, upper division units, withdrawal); Explaining deadlines and College policies (adding and dropping classes, incompletes, grading policies); Discerning University and College rules and regulations (unit limitations, AP credit, concurrent enrollment, minimum/maximum units, repeating courses, senior residence, readmission); Completing appropriate petitions and forms.
• Intake advisers refer students to College Advisers for more complex issues such as multiple degrees, or withdrawal from the University.
• Additionally, Intake Advisers provide preparation support to Associate Deans who review readmission after dismissal.

Project Management

• Intake Advisers update and maintain student records and generate notifications.
• As members of the front desk team, Intake Advisers contribute to a variety of projects such as routing and processing petitions and administering different College policies.
• Intake Advisers contribute to OUA committees and participate in the delivery of special programs.

Campus Resource & Liaison

• Serve as campus resource and liaison to a number of academic and administrative units on campus; provide information, clarification, and interpretation of College policies to the staff and faculty; refer students to non-academic resources as appropriate.
• Communicates and exchanges information with other units on campus and makes referrals to help students with their academic program (e.g., Cal Student Central, Admissions, Registrar, University Health Service, Disabled Students Program, Colleges/Schools, Transfer Center, academic departments, New Student Services, Financial Aid, Summer Sessions, Berkeley International Office, EOP, Graduate Division, etc.).
• Consult with other student service units regarding students experiencing academic, financial, and personal difficulties.

Professional Learning & Growth

• Maintain professional growth and development by attending weekly office-wide training sessions, seminars, and conferences, serving on cross-campus committees, and participating in campus-wide committees and professional organizations.
• Attend and give presentations in the office and at conferences, including the UCB Advising, Counseling, and Mentoring Conference, UC system-wide Academic Advising Conferences, and regional and national NACADA conferences.

Required Qualifications

• Basic knowledge of academic advising techniques.
• Knowledge of academic departments, courses, and majors.
• Knowledge of department/school/college policies, procedures, and requirements as related to academic advising in a higher education environment.
• Detail-oriented and demonstrated ability to learn new technologies quickly.
• Ability to make sound judgments and clearly convey office policies and procedures.
• Abilities in problem identification, reasoning, and ability to develop original ideas to solve problems.
• Strong written and verbal communication skills, including active listening.
• Ability to multitask, meet deadlines, and pay attention to details.
• Bachelor's degree in a related area and/or equivalent experience/training

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted hourly range that the University reasonably expects to pay for this position is $33.52 - $35.44.

• This is a non-exempt, bi-weekly paid position.
• This is a full-time, career position eligible for UC benefits.

Other Information

• This position is eligible for up to 3 days/week remote work within the United States. Exact arrangements are determined in partnership with your supervisor to meet role responsibilities and department needs and are subject to change.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is governed by the collective bargaining agreement between UAW (United Auto Workers) and the University of California Regents for Student Services and Advising Professionals (SV). More information is available at: https://ucnet.universityofcalifornia.edu/resources/employment-policies-contracts/bargaining-units/sv-student-services-and-advising-professionals/contract/

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.