Remote Intake & Administrative Assistant (Legal Support)

flywheel; United States; Remote; USD 12,000 - 13,000; Full time

Job summary

Job Duck seeks an Intake and Administrative Assistant to support a criminal defense practice. You will answer calls, collect background information, explain required documents, and ensure timely client support. You will organize digital folders, upload paperwork, and coordinate invoices with the intake team.

The role emphasizes empathy, discretion, and strong organization to maintain a dependable client experience and smooth administrative processes during business hours EST.

Qualifications

• Experience handling professional phone calls is preferred but not required.
• Excellent verbal communication and English fluency are required.
• Ability to stay organized and manage sensitive information with discretion.

Responsibilities

• Answer incoming calls and gather background information.
• Explain documents needed and guide clients through intake steps.
• Maintain organized digital folders and upload documents.
• Send invoices and coordinate payments when needed.
• Provide compassionate, confidential client support.

Skills

Phone communication

English fluency

Clear caller screening

Organizational skills

Tools

Grasshopper

LawPay

Dropbox

Job description

Job Duck seeks an Intake and Administrative Assistant to support a criminal defense practice. You will answer calls, collect background information, explain required documents, and ensure timely client support. You will organize digital folders, upload paperwork, and coordinate invoices with the intake team.

The role emphasizes empathy, discretion, and strong organization to maintain a dependable client experience and smooth administrative processes during business hours EST.