Remote Intake & Administrative Assistant (Criminal Defense)

Job Duck, LLC; United States; Sur place; USD 47 000 - 50 000; Plein temps

Résumé du poste

Job Duck, LLC is seeking an Intake and Administrative Assistant to support a criminal defense practice. You will be the first point of contact for callers, gather background information, explain required documents, and ensure timely client support.

You will also maintain digital folders, upload documents, send invoices, and coordinate handoffs to the intake team, while handling sensitive information with empathy and discretion.

Qualifications

• Full-time availability during Eastern Time business hours.
• 8:00 a.m. to 5:00 p.m. ET schedule.
• English fluency and excellent verbal communication required.
• Legal experience is not required.

Responsabilités

• Be the initial point of contact for incoming callers.
• Collect background information and explain required documents.
• Upload, label, and organize documents in the digital folders.
• Coordinate handoffs to the intake team for review.
• Process invoices and support LawPay payments as assigned.
• Maintain accurate folders in the internal system.
• Conduct follow-up calls with clients when needed.

Connaissances

English fluency

Verbal communication

Phone handling

Organization

Empathy

Outils

Grasshopper

LawPay

Dropbox

Description du poste

Job Duck, LLC is seeking an Intake and Administrative Assistant to support a criminal defense practice. You will be the first point of contact for callers, gather background information, explain required documents, and ensure timely client support.

You will also maintain digital folders, upload documents, send invoices, and coordinate handoffs to the intake team, while handling sensitive information with empathy and discretion.