V109C - Legal Administrative Assistant

flywheel; United States; À distance; USD 12 000 - 13 000; Plein temps

Résumé du poste

Job Duck seeks an Intake and Administrative Assistant to support a criminal defense practice. You will answer calls, collect background information, explain required documents, and ensure timely client support. You will organize digital folders, upload paperwork, and coordinate invoices with the intake team.

The role emphasizes empathy, discretion, and strong organization to maintain a dependable client experience and smooth administrative processes during business hours EST.

Qualifications

• Experience handling professional phone calls is preferred but not required.
• Excellent verbal communication and English fluency are required.
• Ability to stay organized and manage sensitive information with discretion.

Responsabilités

• Answer incoming calls and gather background information.
• Explain documents needed and guide clients through intake steps.
• Maintain organized digital folders and upload documents.
• Send invoices and coordinate payments when needed.
• Provide compassionate, confidential client support.

Connaissances

Phone communication

English fluency

Clear caller screening

Organizational skills

Outils

Grasshopper

LawPay

Dropbox

Description du poste

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

Join Job Duck as an Intake and Administrative Assistant supporting a criminal defense practice where every caller deserves a professional, patient, and compassionate first point of contact. In this role, you will answer incoming calls, gather essential background information, explain which documents are needed, and help ensure prospective and existing clients receive timely support. You will also maintain organized digital folders, upload documentation, send invoices, and coordinate accurate handoffs to the intake team. This opportunity is ideal for someone who communicates confidently, stays organized without close supervision, and can assist people facing difficult circumstances with empathy and discretion. Your work will contribute to a responsive, dependable client experience while helping the team keep its daily administrative processes organized.

Compensation Range: 1040 USD to 1100 USD

Responsibilities:

• Upload, label, and organize documents within the appropriate digital folders
• Maintain accurate and orderly folders in the organization's internal system
• Conduct follow up calls with existing clients when needed
• Send invoices and payment information to clients
• Support consultation payment collection through LawPay when assigned
• Communicate with patience and compassion when assisting individuals experiencing difficult circumstances
• Route prospective new clients to the appropriate intake team member for further assistance
• Provide general administrative support to the teamProtect confidential client and case information
• Serve as the initial point of contact for incoming callers
• Escalate documents, questions, and client matters to the appropriate team member for review
• Answer calls professionally and gather relevant background information
• Request and receive documentation from prospective and existing clients
• Explain which documents callers need to provide before proceeding
• Ask initial screening questions regarding the caller's location and type of case

Requirements:

• Full time availability during Eastern Time business hours is required
• Schedule is 8:00 a.m. to 5:00 p.m. Eastern Time
• Experience answering professional phone calls is preferred but not required
• Legal experience is not required
• English fluency and strong verbal communication skills are required
• Comfort handling approximately 16 to 30 calls per day is required
• Experience with Grasshopper, LawPay, and Dropbox is preferred
• Ability to learn and follow the organization's internal folder management system is required
• This role does not include email or calendar management

Work Shift:

8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Languages:

English