Remote Insurance Tracking Specialist

HUB International; Rockland (MA); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health plans

Dental/Vision benefits

401k matching

Paid time off

Tuition reimbursement

Job summary

HUB International in Rockland, MA is seeking a Hybrid Insurance Tracking Representative to join our remote-friendly team. You will handle inbound and outbound calls, guide customers and agents through insurance documentation, and ensure loan requirements are met with accuracy and care.

As a central contact for escrow and non-escrow insurance products, you’ll resolve issues quickly, protect confidentiality, and collaborate with training sessions to grow your skills in a fast-paced environment.

Qualifications

• High attention to detail is required.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• 10 key typing: Minimum 32 WPM.
• Reading comprehension: Understanding company manuals step-by-step.
• A working knowledge of Windows computer environment & Office software.

Responsibilities

• Be the first point of contact, handling inbound and outbound calls with professionalism, empathy, and energy.
• Guide customers and agents through the insurance documentation process, ensuring they understand what’s needed to satisfy loan requirements.
• Proactively resolve issues, complete loan transactions, and educate callers on why certain documents are essential – turning confusion into clarity.
• Maintain strict confidentiality and protect customer privacy during every interaction.
• Deliver prompt, friendly, and high-quality support that reflects our commitment to excellence.
• Key in and validate data received in order to update loan records.
• Match insurance documents to loan records.
• Train to additional supplemental processes based on business needs.
• Adhere to the Daily Workflow Schedule which outlines job responsibilities and daily production goals.
• Actively participate in all training sessions, team meetings, department meetings and One-on-one meetings.

Skills

Attention to detail

MS Office

Typing 32 WPM

Reading comprehension

Windows environment

Organizational skills

Willingness to learn

Job description

HUB International in Rockland, MA is seeking a Hybrid Insurance Tracking Representative to join our remote-friendly team. You will handle inbound and outbound calls, guide customers and agents through insurance documentation, and ensure loan requirements are met with accuracy and care.

As a central contact for escrow and non-escrow insurance products, you’ll resolve issues quickly, protect confidentiality, and collaborate with training sessions to grow your skills in a fast-paced environment.